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Brand new Compaq BSOD

By im4chuck
Feb 2, 2011
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  1. please help!
    i have a brand new compaq laptop with windows7 we just got today and i keep getting the bsod !

    bccode 3b
    bcp1: 00000000c0000005
    bcp2: fffff88001a2d7f8
    bcp3: fffff880071e3c40
    bcp4: 0000000000000000
    osversion 6_1_7600
    service pack 0_0
    product 768_1

    problem event name bluescreen
    osversion 6.1.7600.2.0.0.768.3
    local id 1033

    all i have done on the computer since getting it was to update windows , and then i installed avg free antivirus 2011, ccleaner, and zone alarm firewall. after rebooting from the zone alarm install i now get bsod and restart.
    what is my problems?!! THANK YOU!!!!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Remove AVG. Earlier this year it was reported that it was crippling systems running Vista and 7. Many people coming here lately have had issues with AVG and once they removed it all has gone well.

    Zonealarm can also be a mixed bag.
     
  3. im4chuck

    im4chuck TS Rookie Topic Starter

    thanks for the reply... i uninstalled norton online backup and norton internet security and so far have not had another bsod
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Rule to keep in mind: Having more than one type security of security software running at any giiven time will cause your system to crash. The drivers conflict with each other.
     


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