Hi, I have completed the 8 steps preliminary removal instructions and still have this problem. When I search on google, my results are redirected when I click on them. It only appears to be happening on Google and not on other search engines. I am enclosing my logs and would greatly appreciate any help you could provide. Thanks in advance..... PS: I also have this annoying trext in my browser heading, every page says it is "Powered by Charter Communications". How can I relinquish this ad???