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BSOD caused by ntoskrnl.exe and volmgr.sys

By jesseyy
Jan 30, 2011
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  1. Hi,

    I've been trying to find out why I'm getting all these blue screens today. Lately I've been getting a lot of malware and virus from the internet and I've removed them but they keep coming back and now I started getting the blue screen and I thought it was because of it. I've run my anti virus scan and malware scan but every time I start up my computer, I get the blue screen once I get to my desktop. I'm in safe mode right now and I found out that I'm getting these blue screens from ntoskrnl.exe and volmgr.sys.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000010
    BCP2: 000000000000000C
    BCP3: 0000000000000000
    BCP4: FFFFF8000207A489
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini013011-02.dmp
    C:\Users\Jessey\AppData\Local\Temp\WER-96346-0.sysdata.xml
    C:\Users\Jessey\AppData\Local\Temp\WERCABD.tmp.version.txt


    Does anyone know how I can fix this? I have uploaded my .dmp files and I could really use some help. Thanks!
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Nothing definitive was given as the probable cause but by the fact you have had to deal with multiple infections there is a very strong possibility your system may still be infected.

    Our very best advice to you at this time is to visit our Virus and Malware Removal forum, read the Updated 8 Step sticky, and follow the steps given in the order given -- don't skip any steps.

    Then once you have finished the steps post on that forum with the required logs attached to said post. You'll get excellent help.
     

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