BSOD Stop error help urgently required

[innes1974]

Hi I am getting BSOD error

Driver less or net equal

STOP 0X000000D1 (0X03190000, 0X00000002, 0X00000000, 0X77B41DCB)

can anyone help what does this error mean.

Driver issues but what driver?

cheers

Adam

 

[Mark56]

This is what that error code says.

The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

You need to post the crash dump so I can look for the driver that caused it. Please post the last five in a zip file.

Below the reply box click on Go Advanced.Then scroll down until you see a button Manage Attachments. Click on that and a popup-window opens.

Click on the Browse button, find the minidump or zip files you wish to attach on your PC and doubleclick on it. Normally found in C:\Windows\minidump

Now click on the Upload button in the popup. When done, click on the Close this window button.

Enter your message-text, then click on Submit Message.

 

[innes1974]

will do. will get some event viewer aswell

 

[innes1974]

need to get myself to 5 posts

 

[innes1974]

before it will let me post

 

[innes1974]

attachments. the next one should be what u asked for

 

[innes1974]

Thanks for the fast reply please see attched file

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 05/02/2011
Time: 15:49:28
User: NT AUTHORITY\SYSTEM
Computer: NHSHRMTHP03
Description:
The SSDP Discovery Service service was successfully sent a start control.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 05/02/2011
Time: 15:49:28
User: N/A
Computer: NHSHRMTHP03
Description:
The SSDP Discovery Service service entered the running state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 06/02/2011
Time: 03:18:50
User: N/A
Computer: NHSHRMTHP03
Description:
Microsoft (R) Windows (R) 5.01. 2600 Service Pack 3 Multiprocessor Free.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6005
Date: 06/02/2011
Time: 03:18:50
User: N/A
Computer: NHSHRMTHP03
Description:
The Event log service was started.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 06/02/2011
Time: 03:18:51
User: N/A
Computer: NHSHRMTHP03
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x00ca0024, 0x00000002, 0x00000001, 0x3fbbce82). A dump was saved in: C:\WINDOWS\Minidump\Mini020611-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

[Mark56]

The dump file again suggested drivers, hardware and software. It might help if you could post a few more dump files.

Can you recall making any changes to the system just before the problem started, driver updates, new software, etc?

To try and identify any bad driver follow this guide.

http://support.microsoft.com/kb/244617

If that does not produce any results follow these next two guides to check your memory and hard drive. If you get any more BSOD's please post the minidumps.

Power off the PC and remove the mains connection, always touch the metal of the case with your hands to avoid any static electricity from causing component damage. Remove all your memory modules. Clean the contacts with a soft rubber (up and down not from end to end) then insert just one module and reboot to test for any change in performance. Repeat this for every module one at a time. Obviously if you only have one module this cannot be done, but you should still remove and clean the module and reseat it and test.

If you only have one stick download this to test it. http://www.memtest.org/

You need to scroll down the page until you see the three blue screenshots. Just below is the list of downloads for Memtest86+ V4.10. Click on Download - Pre-Compiled Bootable ISO (.zip)and save to your desktop, When the download is complete right click the file and select Extract Here and burn the image to a CD. In windows 7 right click the extracted file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts. For all other versions of windows (if you do not have an ISO burner) download this free software. http://www.isoimageburner.com/

Boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into dos. Leave the test to run through at least 5 cycles.

The memtest will not be 100% accurate but should easily detect any major faults.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/



ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/utilities/Support_HUTIL.html

Toshiba: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en

 

[innes1974]

Thanks for the reply

There have been no changes to the machine software/hardware wise since the week it was installed in November last year.

I Have attached more mini dumps.

cheers

Adam

 

[Mark56]

I looked at all the minidumps but they were not conclusive. One relates to your Sophos Anti Virus but there is no particular driver named for any of the other crashes, the module is unknown. This would suggest a memory fault or possibly a virus.

I would stay with the tests I outlined above and report back with the results.