BSOD while computer was idle with screen saver on

By able6actual
Oct 4, 2011
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  1. Not sure what caused this but today I was away from my desk for about 25 minutes and my desktop is set up to activate its screen saver ( a default one that comes with Windows 7) after 15 minutes of inactivity.
    When I returned to my desk found the system had crashed and rebooted and was at the screen saying it had recovered from a serious problem and wanted to send information to Microsoft.
    I have attached the mini dump file that my computer created. if some one could
    read it for me and let me know what the issue was I would appreciate it.
    I had a problem before that turned out to involve Norton Utilities 15 and I'm curious if its the same problem since I paid Norton support and they supposedly fixed the problem.
    Thank you in advance for any assistance

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    The driver causing your issue is SymDSMon.sys and it belongs to the Symantec product Norton Utilities 15. You are the second person in less than a week that has had issues with this software.
  3. able6actual

    able6actual TS Member Topic Starter Posts: 25

    Thank you for looking into this matter for me. I am uninstalling Norton Utilities 15 immediately

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