TechSpot

BSOD: Windows keeps rebooting when shutdown needed

By Darmin
Apr 13, 2009
  1. Hi,

    I am getting an error when shutdown initiated on HP 6830s laptop.

    Could anyone provide feedback what this minidump indicates?



    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck C2, {7, cd4, 142b0603, e2303838}

    Unable to load image win32k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32k.sys
    Probably caused by : hardware ( win32k!DrvCreateMDEV+8d7 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 00000007, Attempt to free pool which was already freed
    Arg2: 00000cd4, (reserved)
    Arg3: 142b0603, Memory contents of the pool block
    Arg4: e2303838, Address of the block of pool being deallocated

    Debugging Details:
    ------------------


    POOL_ADDRESS: e2303838

    BUGCHECK_STR: 0xc2_7

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

    PROCESS_NAME: ðQlŠ

    MISALIGNED_IP:
    nt!KiUnexpectedInterrupt105+1
    804f9deb 5d pop ebp

    LAST_CONTROL_TRANSFER: from 8054a583 to 804f9deb

    STACK_TEXT:
    ba297c08 8054a583 000000c2 00000007 00000cd4 nt!KiUnexpectedInterrupt105+0x1
    ba297c58 bf802a9b e2303838 00000000 ba297c80 nt!IopGetDriverPathInformation+0x78
    ba297dbc 00000000 00c8fce4 00000000 7c90eb94 win32k!DrvCreateMDEV+0x8d7


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    win32k!DrvCreateMDEV+8d7
    bf802a9b ?? ???

    SYMBOL_STACK_INDEX: 2

    SYMBOL_NAME: win32k!DrvCreateMDEV+8d7

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    MODULE_NAME: hardware

    FAILURE_BUCKET_ID: IP_MISALIGNED

    BUCKET_ID: IP_MISALIGNED

    Followup: MachineOwner
     
  2. fastco

    fastco TS Rookie Posts: 1,511

    Could be anything, we need a few like 3 to 5 minidumps to try and narrow down the cause. Can you please zip up a few minidumps and attach them to your original post?
     
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