BSOD with reference to ntfs.sys

[Kingpin77]

Hi there all,

I am a newbie to these forums which I came across while researching an issue I'm having with my computer. I'm getting random "Page fault in non paged area." BSOD errors referencing the ntfs.sys file. I am at a loss as to what is causing the problem.

I will try to attach the last few minidumps (out of 40) and I hope someone can give me an idea on how to solve this problem.

Thanks in advance.

 

[Tmagic650]

Ok Kingpin77,
Here's what your minidumps point to:

AVG7RSXP.SYS- AVG Antivirus
WIN32K.SYS- Windows System file
i8042PRT.SYS- Logitech Port Driver

Do you by chance have any Intervideo software installed?

 

[Kingpin77]

No, I don't see any Intervideo software on here unless it is hidden in with some other software. But I don't see any Intervideo or WinDVD folders anywhere.

 

[Tmagic650]

Try uninstalling AVG and see if your system stablizes. Download a registry cleaner from the Downloads section of this site and clean your system after removing AVG. After cleaning, you can reinstall AVG

 

[Kingpin77]

I will give that a try. I will let you know if this helps. The frequency between crashes can be anywhere up to a week. If it makes it two weeks without a crash, I will report the problem solved. Until then, wish me luck.

 

[Kingpin77]

Another crash

Looks like we haven't solved the problem yet. Compy crashed while sending a series of documents to the printer.

Here is the minidump...

 

[Tmagic650]

Pool Corruption-
Memory?

 

[Kingpin77]

Yet another crash

Here's another mini-dump.

It sounds like, from your last post, you weren't entirely sure that it was a corrupted memory issue. I hope this will help out. I really appreciate you taking the time to look into these things for me.

 

[Tmagic650]

I can't open the minidump. You don't really have to post them as zip files individually... Minidumps are very small to begin with

 

[Kingpin77]

Here it is unzipped

 

[Tmagic650]

Minidump points to Win32k.sys...

http://support.microsoft.com/kb/816047

 

[Kingpin77]

It looks like the only way to get Microsoft to supply me with the hotfix for this problem is to shell out $59 and wait for them to get back to me. That's nice of them. :sarcasm:

 

[Tmagic650]

You could reformat your hard drive with "all 0's" and reload the OS... once again

 

[Kingpin77]

Man, oh man... that would be a last resort.

 

[Tmagic650]

I don't know why people don't back up their important computer data. Can you tell me why? In this day and age, there are so many low-cost backup options available like:

Free backup programs
Backup to:
spare USB or internal hard drives
DVD's
Solid state memory devices


Kingpin77,
Haven't you messed with this problem long enough? Where else can we go with this?

 

[Kingpin77]

It's not a matter of backing up data. That gets done every single day. It's more a matter of the time it would take to get my machine up and running again. Having to do that is as much a pain in the **** as having it crash once a week. I know that doesn't make much logical sense...

 

[Tmagic650]

"It's not a matter of backing up data. That gets done every single day"...

You're right Kingpin77,
this doesn't make much sense. I'm running with 5 hard drives and 1 100GB USB drive for backing up my entire system. The backup is done automatically. I have yet to restore the data. My documents, pictures, program install files and favorites are all backed up to one of the other hard drives. I can format and reload the operating system, and install my programs and files in under 2 hours. I just upgraded this system about 4 months ago. The case is an Antec full server tower. The case and power supply are 3 years old.

Have you had to reload your data many times in the past?

 

[Kingpin77]

Tmagic650,

I've never had any data loss because of this issue... When the machine BSODs, I just restart it and pick up where I left off... I'm running a 2 disk raid so there is some built-in data protection. My data backups are automated to DVD. I have 10 DVDs which I alternate between.

 

[Tmagic650]

Oh,
it would have been nice to know this a little sooner

What OS are you running? This "feels" like Windows 2000

 

[Kingpin77]

Windows XP Professional (Ver 2002) SP 2

The computer is an Intel Core 2 CPU 6300 @ 1.86 GHz with 2 Gigs of RAM

 

[Tmagic650]

Information little by little... a very good thing indeed

"Windows XP Professional (Ver 2002) SP 2"

That's what I'm running, and I don't suffer from BSOD's...
must be something else. What happened with the AVG issue? Did you try uninstalling AVG?

 

[Kingpin77]

I did remove AVG, cleaned the registry, and reinstalled it, as you suggested.