By MaryamJan
Feb 10, 2014
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  1. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    MaryamJan, go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files. Right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here
  2. MaryamJan

    MaryamJan TS Rookie Topic Starter

    Thanks. I wish you were around earlier:( I ended up resetting it to factory settings. Which was a bad idea:

    Now I don't know my office product key (didn't keep the book/cd).....
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You should always write down the program keys and keep them in a safe place. You may have to purchase another key, but Microsoft may work with you on this

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