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Can anyone Help? Blue Screen.

By wcp86
Apr 7, 2008
  1. Hi, can anyone or expert help me.
    My window recently keep restarting out of the sudden. It will show a blue screen for less than 1 sec. then it will restart. do any one know wat the problem? did some thing crash my system? or could it be a hardware problem? anything i can provide to solve this problem. everytime it restart it will create a minidump. how do i read the minidump? it was ok last week. only recently then like that.

    Event manager show this:
    Error code 1000008e, parameter1 c0000005, parameter2 a8feca5a, parameter3 a5ff0c90, parameter4 00000000.
    Cat (102)
    Event 1003
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Usually Hardware or driver related
    Possibly one of your hardware devices attached to your computer (either internally or externally) is faulting

    If you are able to. Attach [​IMG] a few minidumps (zipped up)
    The minidumps are found here: c:\windows\minidump
     
  3. wcp86

    wcp86 TS Rookie Topic Starter

    cos if it hardware internally then i have to send it for repair. cos it a laptop. would be hard to change motherboard and etc..

    i have upload the minidump and zip it up. do u know wat the problem. thnx alot! :)
    http: //download.yousendit.com/A0B25AA971DCA3ED
    You can dl from here. i have zip up the recent dump file tt have been created.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks wcp86, but I cannot download from "yousendit"

    Please follow my post and use the attach button in a new reply
     
  5. wcp86

    wcp86 TS Rookie Topic Starter

  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 6 MiniDumps:

    vsdatant.sys: TrueVector Device Driver. Zone Labs
    sptd.sys: iso images as virtual drives. daemon tools

    Please uninstall Daemon Tools and if the problem persists
    Please un-install Zone Alarm too
     
  7. wcp86

    wcp86 TS Rookie Topic Starter

    ok. u wan me post more minidump for u?
    so i uninstall zonealarm and daemon tool will solve the problem?
    it not graphic card problem right? i am worry my graphic card is spoiled..
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Can't see any issue with your graphics card

    Yes un-install both (I would)

    No more MiniDumps required
     
  9. wcp86

    wcp86 TS Rookie Topic Starter

  10. wcp86

    wcp86 TS Rookie Topic Starter

    Ok . i hope uninstalling both will solve the problem. thanks a million!!
    wat program do u use to read those minidump?
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    WinDebug from MS

    Look up: "Debugging tools for windows" at MS
     
  12. wcp86

    wcp86 TS Rookie Topic Starter

    ok thnx alot.. :)
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    You're most welcome

    Hear from you another day then (for your sake I hope not)

    :)
     
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