cannot access help in xp home

By t bone
Sep 10, 2005
  1. forgive me if this is in the wrong section.

    i get a mcafee warning when i try to go to help and support, help ctr.exe contains suspicious scripting activity and has been stopped.

    when i click allow this time nothing happens, i tried to disable firewall and open help and the computer restarted.

    ran a virus check on the help file...clean. spybot adaware and ms antispy all clean.

    i haven't accessed help in a while so i have no idea how long its been this way. any ideas ................thanks t bone

    using xp home
  2. greenflash

    greenflash TS Rookie Posts: 100

    try to disable script blocking service that mcafee provides
  3. t bone

    t bone TS Rookie Topic Starter

    thanks greenflash...between then and now i figured it out that's what i had to do. still puzzled as to why i couldn't access when i clicked "allow script for this session". oh well......thanks again.
  4. greenflash

    greenflash TS Rookie Posts: 100

    maybe Microsoft Help uses multiple script based sessions thats explain why u couldnt access the program
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