Cannot connect to internet

  1. I am using a Gateway laptop with XP and have service pack 3 installed.
    I am trying to connect to the internet and it keeps trying to connect (acquiring network address) but never quite connects. Our other computers connect fine. I use this laptop in our other home and it connects fine. I went out and bought a zyxel wireless N adapter and installed it, and I cannot connect through this either. I have checked password from other computers and it is correct.
    Please, what do I check now???? Tell me what to ping etc.
  2. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    First use IPCONFIG /ALL and look at the line NODE TYPE - - should read Hybrid

    Does it?
  3. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    The node type is broadcast
  4. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Ok, need to change to Hybrid.

    using an admin login, get a command prompt and start REGEDIT

    find this key:​
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetB\Parameters\]​
    add if necessary:​
    DhcpNodeType DWORD = 1​
    NodeType DWORD = 8​

    save and reboot. When the system is available again, retest IPCONFIG /ALL

    Node Type should be Hybrid and you should also have an IP address and DSN addresses.

    If these work:
    • ping 8.8.8.8
    • nslookup google.com
    then so should your browser :)
    terry5880 likes this.
  5. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

  6. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    edited regedit
    Went to DhcpNodeType
    Value Data was at 1 and Hexidecimal was checked
    Could not find NoteTpe DWORD

    Rebooted
    ipconfig/all the node type is still Broadcast
    (Maybe because I didn't change anything)

    Ping 8.8.8.8
    Packets sent = 4 Received = 0, Lost = 4, (100% loss).

    nslookup google.com
    Default servers are not available
    Server: UnKnown
    Addresss: 127.0.0.1
  7. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Look again - - you had a typo should find or add if necessary
    Code:
    NodeType   DWORD = 8
  8. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    There is no NodeType under parameters.
    I did a search and it is not in registry.
  9. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Create it under the same key as the DhcpNodeType
  10. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    I did all you said. NodeType is now reading Hybrid.
    When I ping 8.8.8.8 reads "Destination host unreachable." 4 times
    "Ping statestics for 8.8.8.8: Packets: Send = 4, Received = 0, Lost = 4 (100% loss),
  11. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Ok the system will accept DHCP configuration so show me the results of
    ipconfig /all
  12. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : NewLaptop2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-14-A5-81-20-DD

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-E0-B8-9A-C6-CC

    Ethernet adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Wireless N-lite USB Adapter
    Physical Address. . . . . . . . . : CC-5D-4E-5C-1E-4B

    C:\Documents and Settings\Owner>ping 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:

    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.
    Destination host unreachable.

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : NewLaptop2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-14-A5-81-20-DD

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Marvell Yukon 88E8036 PCI-E Fast Eth
    ernet Controller
    Physical Address. . . . . . . . . : 00-E0-B8-9A-C6-CC

    Ethernet adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Wireless N-lite USB Adapter
    Physical Address. . . . . . . . . : CC-5D-4E-5C-1E-4B

    C:\Documents and Settings\Owner>
  13. jobeard

    jobeard TS Ambassador Posts: 13,040   +223

    Well, that's interesting.
    • Ethernet adapter Local Area Connection:
      Media State . . . . . . . . . . . : Media disconnected
    • Ethernet adapter Wireless Network Connection:
      Media State . . . . . . . . . . . : Media disconnected
    • Ethernet adapter Wireless Network Connection 3:
      Media State . . . . . . . . . . . : Media disconnected

    Don't you think you need to connect to your router?

    The quick and easy way is an Ethernet Cable from your laptop to the router.
    Once connected, the IPCONFIG /ALL will then show something similar to:
    Code:
    Ethernet adapter Local Area Connection:
     
      Connection-specific DNS Suffix  . : .rr.com
      Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
      Physical Address. . . . . . . . . : aa-bb-cc-dd-ee-ff
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes
      Link-local IPv6 Address . . . . . : xxxx
      IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred)
      Subnet Mask . . . . . . . . . . . : 255.255.255.0
      Default Gateway . . . . . . . . . : 192.168.0.1
      DHCP Server . . . . . . . . . . . : 192.168.0.1
     
      DNS Servers . . . . . . . . . . . : 209.18.47.61
    									  209.18.47.62
      NetBIOS over Tcpip. . . . . . . . : Enabled
     
  14. TheHawk

    TheHawk TechSpot Enthusiast Posts: 186   +6

    Hi Martha. Did this laptop connect in your other home using the laptop's built in wireless adapter or with the N adapter?. I assume it did with the built in adapter. If so, I would go into device manager, and under Network Adapters,right click on your wireless adapter and uninstall it. Don't remove the driver when asked,then reboot. Allow windows to detect your "new" hardware, and when it's done, see if it connects.
  15. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    Yes it connected in our other home using the laptop's built in wireless adapter. I didn't attach the Nadapter until a few days ago.
  16. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    Hawk, I will try this right now.
  17. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    Tried that, no luck. It just keeps "acquiring network address" but never connects.
    I also started the Wireless Zero Configuration, and still no luck.
    Unplugged N adapter and rebooted, no luck.
  18. TheHawk

    TheHawk TechSpot Enthusiast Posts: 186   +6

    I had a screwball problem like this about 7 years ago where I couldn't connect wirelessly, and I tried everything I could think of. What finally fixed the problem was this. I uninstalled the wireless adapter,powered down,unplugged the laptop and removed the battery and took a nap to ease my pain. About 2 hours later, I put in the battery and plugged in the power,then booted up.It found my "new" hardware,then my network and connected like a champ. I never found out what was the cause,and the problem never came back. One thing I do know about electronic circuits from working on some of those complex circuit boards in Xerox printers is that unexplainable things sometimes fix issues that sometimes defy logic. We called it FM. Give it a shot and take a break.
  19. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    Unistalled adapters, powered down, unplugged, removed battery, waiting....
  20. Martha Ayotte

    Martha Ayotte Newcomer, in training Topic Starter

    This morning I turned on my computer and it works!!!! I am actually writing this from my laptop. I left the computer all night to rest without the battery.
    Thank you all those who made suggestions! Thank you Hawk! You are a genius!
  21. TheHawk

    TheHawk TechSpot Enthusiast Posts: 186   +6

    I'm glad you got it fixed. Not a genius,by far, just someone who has seen my share of Wi-Fi connectivity issues and strange behavior of components in my years at Xerox.


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