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Cannot Install or Remove Pgms Win2K

By bcavender
Jul 16, 2004
  1. I believe windows installer is buggered. But there appears to be no way to remove it and reinstall it.

    When I try to install MS Access the installer pops up then errors out.

    Service Control Manager: Event 7023
    The Windows Installer service terminated with the following error:
    Access is denied.

    (Security Access?)

    (30 sec later)
    DCOM: Event ID 10010
    The server {000C101C-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

    This address mean anything to anyone?

    MsiInstaller then gives the Warning Event 1015
    Failed to connect to server. Error: 0x80080005

    Searches at Microsoft do not find errors like that....If I am looking in the right places...


    I tried running the Installer Cleanup Utility but the ICU has to be installed by...you guessed it....MS Installer...which is broken.


    When I try to install other Win SPaks I get similar ....

    *********************************
    .net Framework SP2 was installing and then called for a reboot.
    These errors were found in event properties afterward.




    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7023
    Date: 7/16/2004
    Time: 20:00:57
    User: N/A
    Computer: DUALXEON
    Description:
    The Windows Installer service terminated with the following error:
    Access is denied.

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 7/16/2004
    Time: 20:01:27
    User: DUALXEON\Administrator
    Computer: DUALXEON
    Description:
    The server {000C101C-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6006
    Date: 7/16/2004
    Time: 20:01:43
    User: N/A
    Computer: DUALXEON
    Description:
    The Event log service was stopped.
    Data:
    0000: ff 00 00 00 ΓΏ...

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 7/16/2004
    Time: 20:03:12
    User: N/A
    Computer: DUALXEON
    Description:
    The .NET Framework Service service failed to start due to the following error:
    The system cannot find the file specified.

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6009
    Date: 7/16/2004
    Time: 20:03:10
    User: N/A
    Computer: DUALXEON
    Description:
    Microsoft (R) Windows 2000 (R) 5.0 2195 Service Pack 4 Uniprocessor Free.

    Event Type: Information
    Event Source: EventLog
    Event Category: None
    Event ID: 6005
    Date: 7/16/2004
    Time: 20:03:10
    User: N/A
    Computer: DUALXEON
    Description:
    The Event log service was started.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7009
    Date: 7/16/2004
    Time: 20:03:21
    User: N/A
    Computer: DUALXEON
    Description:
    Timeout (30000 milliseconds) waiting for the Task Scheduler service to connect.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 7/16/2004
    Time: 20:03:24
    User: N/A
    Computer: DUALXEON
    Description:
    The Task Scheduler service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.

    ;;;;;;;;;;;;;;;;;;;;;;;;
    Anybody that could offer some suggestions here would be praised at great length in my book!!!!

    Tnx!
    Bruce
     
  2. Goalie

    Goalie TS Booster Posts: 616

    http://support.microsoft.com/default.aspx?scid=kb;en-us;292539

    Is a link to download and install the MSI engine. It might help to try to install over the old copy, it may not.

    If you have a system-restore like utility, (ghost, regbackup, goback, etc) you might wanna try rolling back a point or two to see if you can figure out what software broke things. Based on your description, I would say that .Net framework is highly suspicious here. I've never seen .Net do that, but with MS I've learned dern near anything is possible.

    Also, when I have seen MSI's throw access denied errors in Windows 2000, there are several possibilities.
    1. Is the user account in the admin group? Being in the admin group usually gives you write access to most, but not all, of the files a MSI would want to use.
    2. Some MSIs are written really really crappy, and REQUIRE you to be Administrator, not just an admin. Stupid, yes, very. But something to try.
    3. If you're not in the admin group and trying to install, it's pretty obvious that it's trying to write to a directory or file that the account doesn't have permissions to.

    Based on the errors that I'm seeing, I'd go reinstall the .NET framework as well- that may be what's hosering up the MSI engine.

    Hope this helps- And welcome to Techspot!
     
  3. bcavender

    bcavender TS Rookie Topic Starter

    Goalie....Thanks!

    I was just about to post this link that I finally found with a different search at Microsoft.

    http://support.microsoft.com/defaul...b;en-us;Q319624

    This specifically addresses the MS Installer problem and has 'several' ways to get around it.

    Cheers!

    Bruce
     
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