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Can't get online

By jephph
Mar 13, 2012
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  1. I've got a client's computer that won't get online.
    Things I've tried:
    *Several Different browsers (IE, Chrome, Firefox). Also tried to update Malwarebytes.
    *Checked LAN settings. It's set to automatically detect.
    *TCP/IP settings are set to obtain IP address automatically and obtain DNS server automatically.
    *I tested it at the clients site and at my router as well (which I know is working) so I know it's not the router/modem.
    *I scanned and removed any malware with updated Spybot.
    *Tried running in safe mode with networking, still didn't work.
    *Pinging www.google.com gets a request time out
    *Pinging 74.125.224.72 (one of google's ip addresses) also gets a request time out
    *Pinging loopback is successful (4 sent, 4 received)
    *Ipconfig /release, ipconfig /renew
    *sfc /scannow didn't find anything
    *In services, DHCP client and DNS client services are running
    *Everything in Device manager looks clear, even when I choose "show hidden devices"
    *One thing I noticed in the Local Area Connection Status is that packets are being sent and received. Right now, it says about 50,000 bytes sent, and 100,000 bytes received.\
    *"Diagnose connection problems" in IE gets me "Windows cannot find the host name "www.google.com" using DNS"
    *"Diagnose" in local area connection status gets me "Cannot communicate with DNS server (192.168.254.254)"
    Any ideas?
     
  2. jbpcman

    jbpcman TS Rookie

    it could be your modem is bad i have had this problem before try get a new one form ur internet provider
     
  3. jephph

    jephph TS Rookie Topic Starter Posts: 61

     
  4. jdillman1502

    jdillman1502 TS Enthusiast Posts: 120

    I know this is an old thread, but try this.

    -Open a command prompt (if you're using Windows 7 you will have to right click the command prompt and select "Run as Administrator).
    -Type netsh winsock reset and press enter

    You will be informed that you need to restart the pc. Do so and see if you are able to get online.
     

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