Can't logon to admin windows vista profile

By tbrick
Jul 26, 2015
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  1. Hello I have a friend who used his computer yesterday and today when he attempted to logon to his computer as himself (admin) it tells him "user profile cannot be loaded". I attempted to help him boot into safe mode and change his password. He changed it and it still brings up the same error message. He does have another profile account that his daughter uses but no admin actions can be taken from her account. What can I do to help my friend? This is a challenge I have never encountered during my learning of how to troubleshoot pc's.
  2. jobeard

    jobeard TS Ambassador Posts: 9,158   +598

    Ouch. Sounds like a corrupted %USERPROFILE% and the fix requires the Admin-Id.

    Have you tried running a System Restore? I will prompt for the admin password.
    Issue is, not entirely sure the user's profiles are saved in the restore points.

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