TechSpot

CID popups...HELP!

By jerijan
Aug 24, 2007
  1. I have been searching for a solution and haven't been able to find one. I have run hijackthis v. 1.99 ...and the log is posted.

    I don't know what to do next....

    Help would be appreciated.
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. jerijan

    jerijan TS Rookie Topic Starter

    Quick question...this computer has mulitple users....is there an easy way to clear ALL Temp files and internet file without having to log onto each user?

    I already had Adaware 2007 installed, Spybot S & D, and some of the others. The AVG anti-spyware found a lot of issues (mostly cookies) which I cleared a few days ago...so the scan wont show any major threats....unless you want the old log to see what I took away.

    Thanks again for your help....

    goes back to scanning and following the steps.....on # 9 now...
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    The Ccleaner programme should be able to do that for you.

    Regards Howard :)
     
  5. jerijan

    jerijan TS Rookie Topic Starter

    Alright lets see if we can get rid of these things....

    The 3 tools from #10 revealed no problems
    The Ccleaner had to be run from each user to clear out those files (mostly cookies and such)
    The AVG rootkit found no installed kits

    The AVG Anti-spyware only showed 2 files which I deleted....

    and I scanned the computer while in safemode and no issues showed up for viruses (cleared before reboot). SpyBot S & D was clear....

    but as to symptoms....sluggish running....and CiD: popups every few minutes...along with random popups for shopping/winning.

    I hope you can help...
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    It appears you`re running two antivirus programmes, AVG and Symantec/Norton. This is not recommended, will slow your system down and can cause serious conflicts.

    I suggest you uninstall one antivirus programme, preferably Symantec/Norton. See the instructions
    for removing Symantec/Norton.

    1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

    2. Download the attached avengerscript.txt and save it to your desktop

    Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    3. Now, start The Avenger program by double clicking on its icon on your desktop.

    Under "Script file to execute" choose "Load script from file".
    Now click on the folder icon which will open a new window titled "open Script File"
    navigate to the file you have just downloaded, click on it and press open
    Now click on the Green Light to begin execution of the script
    Answer "Yes" twice when prompted.

    4. The Avenger will automatically do the following:

    It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
    On reboot, it will briefly open a black command window on your desktop, this is normal.
    After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
    The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

    5. Please attach the content of c:\avenger.txt into your next reply.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    Viewpoint

    Close control panel.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Viewpoint Manager Service

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ViewpointService.exe
    ViewMgr.exe
    Build Size.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [Support audio cool poll] C:\Documents and Settings\All Users.WINDOWS\Application Data\INTERNET SPAM SUPPORT AUDIO\Build Size.exe

    O4 - HKUS\S-1-5-18\..\RunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32 (User 'SYSTEM')

    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\Viewpoint<Delete the entire folder.
    C:\Documents and Settings\All Users.WINDOWS\Application Data\INTERNET SPAM SUPPORT AUDIO<Delete the entire folder.

    Reboot into normal mode and rehide your protected OS files.

    Post the c:\avenger.txt as well as fresh HJT and Combofix logs.

    Regards Howard :)

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. jerijan

    jerijan TS Rookie Topic Starter

    Thanks...I'll do that now....

    I just looked and Norton is no longer installed on this computer....it doesn't show in the Program Files or in Start up. That is why I installed AVG.
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    No worries mate, I`ve moved it to the correct forum for you.

    Regards Howard :)

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  9. jerijan

    jerijan TS Rookie Topic Starter

    Followed your directions...lets see how we are doing now.
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Evrything looks fine there apart from the following.

    You`re still running two antivirus programmes and that`s why your system is slow. I urge you to consider uninstalling one antivirus programme.

    In your HJT log, Viewpoint is still showing up.

    Make sure you uninstall anything to do with Viewpoint from add/remove programmes in your control panel.

    Have HJT fix the following.

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    Once you`ve done that, delete the entire Viewpoint folder.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  11. jerijan

    jerijan TS Rookie Topic Starter

    How can I still be running two anti-virus? Norton/Symantic does not show up in the add remove list nor the startup folder...but it is listed in the program files folder .
    There is a Symantic folder in the \All Users.WINDOWS\Application folder...should I just delete them?

    What am I missing? How do I get rid of the junk?

    I uninstalled the Viewpoint manager (along with the viewpoint media player) using the add remove button....and it took it out. Found the hidden folder it was in the C:\Documents and Settings\All Users.WINDOWS\Application Data\viewpoint.
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Download and install one of the free Firewall programmes below.

    Zonealarm, Kerio or Comodo free firewall programmes.

    Then, do the following.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Click start/run and type services.msc into the run box and press the enter key.

    When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Symantec Core LC
    LiveUpdate
    Automatic LiveUpdate Scheduler

    Close the services window.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    ALUSchedulerSvc.exe
    LUCOMS~1.EXE
    symlcsvc.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKUS\S-1-5-18\..\RunOnce: [IE7-11] rundll32 advpack.dll,LaunchINFSection NR_IE7en.inf,AfterUserStart (User 'SYSTEM')

    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe

    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\Program Files\Common Files\Symantec Shared<Delete the entire folder.
    C:\Program Files\Symantec<Delete the entire folder.

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log.

    Regards Howard :)

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  13. jerijan

    jerijan TS Rookie Topic Starter

    Alright that is done....

    When I opened task manager it says I have 70 processes open!! YIKES...that will slow this puppy down....

    Anyway...so far so good on the CiD popups....knocks on wood....
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is clean.

    70 processes running will indeed slow your system down.

    See this thread HERE. It`ll help you to speed your system up.

    Regards Howard :)

    This thread is for the use of jerijan only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  15. jerijan

    jerijan TS Rookie Topic Starter

    Howard no more CiD popups...!!

    Thanks for all your help.
     
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