TechSpot

Classic bsod case

By jacket
Jul 31, 2009
  1. jacket

    jacket TS Rookie Topic Starter Posts: 65

    Heh... Bluescreened again.

    This time I only had aim open and nothing else. The system had been on probably 3 hours and just randomly crashed.

    I'll upload the minidump.

    So much for stability eh? I'm guessing it's narrowed down to either my OS is not correct or it's my motherboard.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Your error is 0x0000009F: DRIVER_POWER_STATE_FAILURE
    A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

    The driver cited is disk.sys.


    Disk.sys is an important Windows system file that has to do with the drive(s) management subsystem. without it no disks work, copying to self or other devices is not possible.

    Reinstall may be needed because most likely this file has been changed somehow, unless you can copy it from the install CD, but if the error is due to an incompatible piece of hardware, this won't help. Perhaps running chkdsk / r might be a prudent step.

    Finally the possibility of your HD having bad sectors or even failing means a harddrive diagnostics is in order

    * Iwould test the hardware first and then chkdsk / r.
     
  3. jacket

    jacket TS Rookie Topic Starter Posts: 65

    I just finished scanning with chkdsk / r Here's the log it gave me.

    I am not sure how to read this so i'm just sending the results to you. If I do have to wipe and reinstall I'm considering waiting since I already have a copy of windows 7 on order for later this month.

    Code:
    + System 
    
      - Provider 
    
       [ Name]  Chkdsk 
     
      - EventID 26212 
    
       [ Qualifiers]  0 
     
       Level 4 
     
       Task 0 
     
       Keywords 0x80000000000000 
     
      - TimeCreated 
    
       [ SystemTime]  2009-10-17T23:06:43.000Z 
     
       EventRecordID 5323 
     
       Channel Application 
     
       Computer Saber 
     
       Security 
     
    
    - EventData 
    
       Checking file system on C: The type of the file system is NTFS. Volume label is DRV1_VOL1. WARNING! F parameter not specified. Running CHKDSK in read-only mode. 238976 file records processed. 196 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. 292634 index entries processed. 0 unindexed files processed. 238976 security descriptors processed. Cleaning up 3487 unused index entries from index $SII of file 0x9. Cleaning up 3487 unused index entries from index $SDH of file 0x9. Cleaning up 3487 unused security descriptors. 26830 data files processed. CHKDSK is verifying Usn Journal... 35153616 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 488383528 KB total disk space. 139954660 KB in 210534 files. 105808 KB in 26831 indexes. 0 KB in bad sectors. 301448 KB in use by the system. 2048 KB occupied by the log file. 348021612 KB available on disk. 4096 bytes in each allocation unit. 122095882 total allocation units on disk. 87005403 allocation units available on disk.  
       80A50300409F03000782060000000000000100002C0000000000000000000000 
    
    
    --------------------------------------------------------------------------------
    
    Binary data:
    
    
    In Words
    
    0000: 0003A580 00039F40 00068207 00000000 
    0008: 00000100 0000002C 00000000 00000000 
    
    
    In Bytes
    
    0000: 80 A5 03 00 40 9F 03 00   €¥..@Ÿ..
    0008: 07 82 06 00 00 00 00 00   .‚......
    0010: 00 01 00 00 2C 00 00 00   ....,...
    0018: 00 00 00 00 00 00 00 00   ........
    
    
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    I honestly have never read one of these logs before but it did note that no files were corrupted and it did clean up unused processs - quite a few of them.

    I would not do a harddrive diagnosis with the free utility supplied by your harddrive manufacturer. Do the extensive tests, not just the S.M.A.R.T. test.
     
  5. jacket

    jacket TS Rookie Topic Starter Posts: 65

    well what would you suggest? This is muddy water for me so I'm not entirely sure how to go about testing it. Any suggestions?
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Do you know the make of your harddrive, i.e., Seagate, WD, etc.?
     
  7. jacket

    jacket TS Rookie Topic Starter Posts: 65

  8. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

  9. jacket

    jacket TS Rookie Topic Starter Posts: 65

    Did the extended test and the harddrive passed

    Test Option: EXTENDED TEST
    Model Number: WDC WD5001AALS-00L3B2
    Unit Serial Number: WD-WCASY5252288
    Firmware Number: 01.03B01
    Capacity: 500.11 GB
    SMART Status: PASS
    Test Result: PASS
    Test Time: 19:38:52, October 17, 2009
     
  10. jacket

    jacket TS Rookie Topic Starter Posts: 65

    I got windows 7 (I'm a student so i got the discount) so far no blue screens but i've gotten a few black screens. My graphics card I think is acting weird I think since it only happens when I have photoshop open. The screen will suddenly go black and then nothing will happen. If i wait long enough it'll come back but photoshop will be froze up.

    No I don't have aero on.
     
  11. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Since installing Windows 7 did you update your video card drivers?
     
     
  12. jacket

    jacket TS Rookie Topic Starter Posts: 65

    I did, and I also uninstalled them as we had discussed before earlier in the thread and reinstalled them. It was a clean install (mostly to get rid of the Vista OS I had in case it was the cause of the bluescreens)
     
  13. jacket

    jacket TS Rookie Topic Starter Posts: 65

    Hello again, another bluescreen. This time while the computer was starting up. It got to the desktop and then suddenly bluescreened. here's the minidump though it's faulting a driver again

    ntkrnlmp.exe

    I have all the latest drivers installed since I've switched to windows 7. It seems that this is obviously either an issue with the motherboard or the graphics card I'm thinking now.

    Also i finally got word back from gigabyte's tech support saying that 2.0 volt ram is fine in this particular motherboard that just setting the volt settings to the correct amount will be alright and should work just fine
     
  14. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    That executible is a core Windows OS driver but as is generally the case they aren't too much of a hyelp.

    jacket, is there another video card you can try in order to at least help rule out this piece of hardware? I think you are riight that this has to be a hardware issue especially in light of installing a brand new OS.
     
  15. jacket

    jacket TS Rookie Topic Starter Posts: 65

    I"m considering buying a cheap geforce for the sake of testing just that. I wanted to get another's opinion before i gave it a shot.

    Any suggestions
     
  16. jacket

    jacket TS Rookie Topic Starter Posts: 65

    Another crash tonight. I was just sitting and listening to music on winamp.

    I'm considering if it's the graphics card going out. The computer freaked out earlier briefly and the colors were incorrect on my task bar at the bottom.
     
  17. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Hmmm, sounds like artifacting which is a strong indicator of a card dying. Can you attach your latest minidump? You don't need to zip it.
     
  18. jacket

    jacket TS Rookie Topic Starter Posts: 65

    weird, i thought i attached it. at least i did the upload and everything. bah x.x;

    Oh that's why. The non-zipped file is over 200kb and it wouldn't let me attach it. There are the last 2 crashes in this one
     
  19. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Both errors only cited OS drivers as the cause which isn't much help.

    Your first error is 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors.


    Your second error is in fact 0xA and these can be due to hardware but are usually due to drivers using improper addresses.

    What was interesting in this second error was it cited under the Process_Name the iPodService.exe This doesn't mean this is your cause but it did list another driver that was not part of your OS.
     
  20. jacket

    jacket TS Rookie Topic Starter Posts: 65

    that's strange. I don't even own an ipod.

    What do you think?

    It obviously has to be a hardware issue since this is a clean wiped new OS and it is still having bluescreens.

    I'm sure that all my drivers are up to date. I'm really unsure what steps I should take at this point in time.
     
  21. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Hmmm, just to make sure I went back and re-read that dump and sure enough Apple's iPodService.exe was listed. Very strange...

    Help me to remember, we have already checked your motherboard, RAM compatibility with said motherboard, and RAM voltage, correct?
     
  22. jacket

    jacket TS Rookie Topic Starter Posts: 65

    yes we did, and i did a memory scan on all the ram sticks and they passed on several occasions and each individual stick by themselves. I also got a hold of the motherboard manufacturer and they said that the ram and voltage is correct and fine. That it should work well with this motherboard as long as I have the voltage set on the correct amount. (which I did in bios)
     
  23. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    That is what I thought but it has been awhile.

    You've suspected your motherboard. Have you changed that out at all?

    Also, do you have a friend who will allow you to use his/her video card to see if that is the cause of the BSODs?
     
  24. jacket

    jacket TS Rookie Topic Starter Posts: 65

    I haven't changed the motherboard out (is a college student) and I've considered changing out the graphics card but don't have anyone who i can easily switch with. My roomate possibly but I don't know how well that'd go since I don't think she wants to deal with her computer possibly crashing.

    As I said in a previous post, i was considering buying a cheap geforce but wasn't entirely sure. I use the computer primarily for 3d modeling, animation, etc and not gaming (thus why I went for a firegl instead of a radeon or geforce)
     
  25. jacket

    jacket TS Rookie Topic Starter Posts: 65

    Another crash.

    I think i'm starting to see a connection. I noticed that it tends to crash when i'm accessing my external harddrive. It's connected by a firewire since i started using the usb cable for my printer.

    I don't know but it's all i can consider since it crashed while i was clicking to open up my external when it crashed.

    It would also make sense cuz every time it crashed it was connecting to my external. (my music is stored on my external drive and i was always listening to music when it crashed )

    just a random theory from me. I also noticed the driver that it said was the cause this time and i searched it up and it said it might be a worm/corrupted file on google. I did a quick virus scan with avast with no hits
     
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