Clicking on link in e-mail (Outlook 2003) only opens new browser window

By ehertz
Jun 3, 2009
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  1. Hi folks,

    1. I'm using an old Dell Latitude D800 laptop
    2. Running XP Pro SP3
    3. Using Office 2003

    Issue: When I click on a link in an e-mail (Outlook 2003) it used to open a new tab in Firefox (3.08) and load the "linked" web page. Now clicking on the link opens a second Firefox browser without loading the page.

    Suggestions?

    Thanks,
    Elliot
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Check the default browser setting> make sure FF is set as default:

    Tools> Options> Advanced> General tab> System Default section> CHECK 'always check to see if Firefox is the default'> Check now> if it isn't check YES to be the default.

    Control Panel> Internet Options> Programs tab> UNCHECK 'always check to see if IE is the default'> Apply> OK.
  3. ehertz

    ehertz Newcomer, in training Topic Starter

    Bobbye: You nailed it!

    Bobbye,

    You beat me back to the board. I made IE my default browser and all was OK. Then I switched back to make Firefox the default - and e-mail links are now leading to correctly opened pages!

    Many thanks for the quick - and correct - response. I don't know how it works (and, for the moment, don't care).

    Thanks again.

    Best wishes,

    Elliot
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    You're welcome. Just keep in mind that the default selection s usually the best place to start when the link don't open where they should. The exception would be a redirect which is from malware. But the description would have been different.

    Are you liking Firefox? I've been using it since it first came out in Final version about 4+ years ago. I cringe if I'm forced to use IE but fortunately that is very seldom.

    A tip> not that you asked, but based on the many logs I see with Tracking Cookie and my own experience, Firefox has 2 add-on that are a must:

    AdBlock Plus: https://addons.mozilla.org/en-US/firefox/addon/1865
    Easy List: http://easylist.adblockplus.org/

    I use them both.
  5. ehertz

    ehertz Newcomer, in training Topic Starter

    Firefox vs IE

    Bobbye,

    I've been using Firefox for years and due use the add-ins you've recommended. Basically, I use IE for Microsoft Updates (when I want to initiate) and for rare occasions, such as now, where switching from FF to IE seemed to rest a (needed) default that carried over when I made FF the default browser again.

    Thanks again for the help!

    Best wishes,

    Elliot
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    I'm glad you've found the add-ons helpful. I just got fussed at for saying "must", but in this case, I think it's appropriate.
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