TechSpot

Clicking problem with MS mouse

By Sil
May 19, 2006
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  1. IntelliMouse Explorer 3.0 - Every time I press the left button, it acts like a double-click instead, annoying as hell. Happens even with the double-click settings @ the lowest. I tried reinstalling the drivers (IntelliPoint 5.5), but no go. Can I fix this?
  2. Peddant

    Peddant TS Rookie Posts: 1,644

    Unusually for Microsoft,they have a fairly comprehensive page for this problem - HERE

    This is the edited version -

    This problem may occur for the following reasons:
    • You assume that you are performing a single physical click, when in fact, you are performing multiple clicks.
    • The mouse settings have been modified, either manually or by another program, to send a multiple-click command when you perform a single physical click.
    • The mouse drivers are corrupted.
    • The mouse hardware is defective.
    Back to the top
    RESOLUTION

    Method 1: Verify your clicking method
    Make sure that you are performing a true single physical click.

    Method 2: Test the mouse in multiple programs

    If the problem only occurs in a particular program, troubleshoot that program. The program is most likely customizing the mouse commands.

    Method 3: Test the mouse in Safe Mode

    If the problem does not occur in Safe mode, there is a software anomaly;

    Method 4: Troubleshoot your software
    Check your mouse properties settings in Microsoft Windows
    Make sure Double-click or ClickSaver is not enabled. To do this, follow these steps:
    1. Click Start, point to Settings, and then click Control Panel.

    Note In Windows XP, click Start, and then click Control Panel.
    2. Double-click Mouse.
    3. Use the appropriate method for your version of IntelliPoint software.
    Version 2.2 or Earlier
    On the StepSavers tab, click to clear the ClickSaver check box.
    Version 3.0 or Later
    On the Buttons tab, under Button Assignment, make sure the Left button setting is Click (default), and not Double-click.
    4. Click OK.
    Check your desktop configurations
    Your operating system may support different desktop configurations (styles) that assign specific functions to your mouse-click commands. If the Web style configuration is currently enabled, a single physical click may be processed as a double-click. To verify this configuration, follow the appropriate steps for your operating system:

    Windows XP
    1. Double-click My Computer.
    2. On the Tools menu, click Folder Options.
    3. On the General tab, make sure that Double-click to open an item (single click to select) is selected.
    4. Click Apply to save your settings change.
    5. Click OK.
    6. Close the My Computer dialog box.

    Close all background programs
    In Microsoft Windows operating systems, remove memory-resident programs and other software that is loaded in the startup environment. The best way to do this is to clean boot your system. For more information about how to clean boot your version of Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:

    Remove and reinstall the mouse drivers

    Remove IntelliPoint Software
    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Double-click Microsoft IntelliPoint.
    4. Use the appropriate method for your version of IntelliPoint software.
    In version 2.2 or earlier
    a. Click Finish, and then click Close.
    b. Click Restart Windows.
    In version 3.0 or later
    a. Click Delete all files, and then click OK.
    b. Click Yes, I want to restart my computer now, and then click Finish.
    Reinstall IntelliPoint Software
    1. Insert the IntelliPoint software disk.
    2. Click Start, and then click Run.
    3. In the Open box, type a:\setup.
    4. Click OK, and then follow the instructions for the installation process.
    5. Restart the computer when you are prompted.
    Reset the mouse buttons to their defaults
    Note The steps below are for IntelliPoint software version 3.0 or later. You can download the latest IntelliPoint software at the following Microsoft Web site:
    http://www.microsoft.com/intellipoint
    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Mouse.
    3. On the Buttons tab, click Use Defaults.

    Note If Use Defaults is not available, all your button assignments are already set to default mode.
    4. Click OK.
    Test the mouse in its diagnostic software
    Note Mousinfo is included with IntelliPoint software version 3.0 or later.
    1. Click Start, and then click Run.
    2. In the Open line, type mousinfo.
    3. Click OK.
    4. Click the left mouse button.

    Under Last Mouse Message, WM_LBUTTONUP or WM_LBUTTONDLCLK appears for the double-click message.

    Note If the message does not appear when you click the left button, your mouse may be defective. See method 6.
    5. On the File menu, click Exit to close Mousinfo.
    Back to the top
    Method 5: Check mouse hardware and try swapping mouse ports if possible
    Shut down the computer. Verify that the mouse cable is not damaged and that the pins on the end connector are not bent. Remove any mouse extension cables. If possible, try the mouse in a different port. Turn on your computer and retest.
    Back to the top
    Method 6: Test the mouse on another computer or test a different mouse on your computer
    To determine whether the mouse or the computer is defective, follow these steps:
    1. Test the mouse in question on a system that you know is working. If the problem appears to follow the mouse, you may have to return or replace the mouse.
    2. Test a mouse that you know is working on the computer in question. If the problem appears to remain on the computer, then the problem is most likely software-related.
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