TechSpot

Comp freezing after 10-20 mins gaming :(

By Topcut
Jun 27, 2007
  1. Hey, I have had this problem for few months now, very annoying. At first I thought it was something my antivirus/spybot couldnt find so decided to format hard-drive and re-install windows XP pro. No luck :( I only get it when playing games.

    The problem is:
    during games usually 10-20 mins playing, my screen freezes for about 5 seconds then 2 mins later it will do it again, occasionally it freezes, then freezes straigt after that and that and that untill I have to restart, there is no movement atall, my mouse cursor doesnt do anything and sometimes my sound makes ticking sounds.

    I ran panda antivirus scan, spybot scan, abexo regitory scan, tried turning my sounds off ingame.

    The games it does it in are CS:S, Lord of the rings online and Sword of the new world which are the 3 of 4 games i have installed. For some reason the error does not apply to lotr battle for middle earth 2, that game runs fine.

    I'm not sure what to do, I also tried dusting my comp getting all the crap out, putting my normal fan next to my opened case but still no luck.

    1 More thing, when I play lotr online, I can tell when the error is going to occur as some of the graphics ingame, like characters and trees mess up abit, changing colour for a split second

    Any help would be great. Thanks ;)
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Please post brand and model of computer or motherboard.

    Your systems behaviors most imitate those for overheating. Take a look at your cpu fan, and heat sink, to assure they are not stuffed with dirt, dust, and hair.

    Then look for temperature sensing software to get reports on what your cpu temperature range might be.

    Consider a new CPU fan and heat sink if temperatures report high. Also a case fan helps on some brands and models.

    I would also look carefully for infestations using something other than the software you now have. Panda is weak in virus detection, and you might benefit greatly from another spyware scan. Spybot is good but incomplete. There are free scans that might tell you if you have problems.

    Download and run the newest version of HiJack This, and post the results here on this forum. There are some skilled people here who can often tell you of infestations plague.
     
  3. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    CPU: AMD ATHLON 64 3700
    Motherboard: ABIT AV8
    GFX CARD: GeForce 6800 Ultra
    RAM: 2.75GB
    300GB: HardDrive
    Ethernet card
    Using Onboard sound
     
  4. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    My HiJackThis log file

    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 15:01:01, on 27/06/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\AVENGINE.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\PsCtrls.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
    c:\program files\panda software\panda internet security 2007\firewall\PSHOST.EXE
    C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
    C:\WINDOWS\system32\Tablet.exe
    C:\WINDOWS\system32\WTablet\TabUserW.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\Tablet.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Panda Software\Panda Internet Security 2007\SRVLOAD.EXE
    C:\Program Files\Panda Software\Panda Internet Security 2007\PavBckPT.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\FlashGet\flashget.exe
    C:\Documents and Settings\Gav\Desktop\HiJackThis_v2.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.exiledmedia.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Internet Security 2007\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Internet Security 2007\Inicio.exe"
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
    O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
    O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
    O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.6.108.cab
    O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://www.driveragent.com/files/driveragent.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Panda Software Controller - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\PsCtrls.exe
    O23 - Service: Panda Function Service (PAVFNSVR) - Unknown owner - C:\Program Files\Panda Software\Panda Internet Security 2007\PavFnSvr.exe
    O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\pavsrv51.exe
    O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\AntiSpam\pskmssvc.exe
    O23 - Service: Panda Host Service (PSHost) - Unknown owner - c:\program files\panda software\panda internet security 2007\firewall\PSHOST.EXE
    O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\PsImSvc.exe
    O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe
    O23 - Service: Panda TPSrv (TPSrv) - Panda Software International - C:\Program Files\Panda Software\Panda Internet Security 2007\TPSrv.exe

    --
    End of file - 9213 bytes
     
  5. linkisspartan

    linkisspartan TS Rookie Posts: 79

    sounds like a minidump error. I get those too after playing like 10 mins of call of duty 2. Search "sysdata.xml" on google to research about the problem. It could be your ram that might be faulty.
     
  6. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    But i havent put new things into my comp for over a year except my hardrive, my ram was working fine. All started couple months ago :(
     
  7. resu

    resu TS Rookie Posts: 218

    hmm this may sound stupid but have you recently updated your drivers at all?
    if so, roll back and see if that makes any difference
    if not, update them (one at a time tho)

    im not expert but it sounds like your gfx card is overheating.. have you over clocked it recently?
    if you have the nvidia card tuner software try turning everything to safe mode..

    i used to have the same issue with EA games stuff but i found the problem was because i had deamon tools running in the background and that some EA games dont like it as they think your gonna copy them

    good luck
     
  8. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    The drivers I have installed are the same ones I had installed before I had trouble, I havent done anything to my gfx card and my BIOS settings is default
     
  9. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    Ahhhhh!! When it was freezing just a min ago on lotr online my comp reset itself and had the error about

    C:\DOCUME~1\Gav\LOCALS~1\Temp\WER0471.dir00\Mini062707-01.dmp
    C:\DOCUME~1\Gav\LOCALS~1\Temp\WER0471.dir00\sysdata.xml

    here is a printscreen of some error code that you geniuses know about

    http://img515.imageshack.us/img515/3806/error123vn4.jpg
     
  10. waylander

    waylander TS Rookie Posts: 21

    I think that Dumpfile would be more useful.
    "C:\DOCUME~1\Gav\LOCALS~1\Temp\WER0471.dir00\Mini062707-01.dmp"

    Find that file and upload it. People here can have a look at it.
     
  11. resu

    resu TS Rookie Posts: 218

    try
    control panel>admin tools>event viewer

    see if that can tell you anything
     
     
  12. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    My .dmp file
     
  13. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    That dump's crashed at the video card drivers with bugcheck EA. Have you checked the temperature of the video card?

    0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
    A device driver problem has caused the system to pause indefinitely (hang). Typically, this is caused by a display driver waiting for the video hardware to enter an idle state. This might indicate a hardware problem with the video dapter, or a faulty video driver.
     
  14. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    Thanks for the help guys, but what would you advise me to do then? Buy a new gfx card? This one is only 2 years old :(
     
  15. nickslick74

    nickslick74 TS Rookie Posts: 883

    You could try to update to the most current drivers. Also, you will want to rule out your card overheating. After gaming for a few minutes (but before crash) exit the game and check your gpu temp.
     
  16. resu

    resu TS Rookie Posts: 218

    what card are you using?
     
  17. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    GeForce 6800 Ultra. My drivers are up to date with the nvidia xp drivers
     
  18. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    Found the problem, im sure its my gfx card overheating as i stuck my normal office fan pointing upwards so its only hitting my gfx card and no freezes, i have been monitering my gfx card temp for about an hour now and its not perfect but im not freezing.

    So now i need some kind of cooling thinggy for my gfx card, the card allready has a fan and i have another fan built on my tower, anyone know the best way to cool it down?
     
  19. raybay

    raybay TS Evangelist Posts: 10,716   +6

    There are several possibilities... case fans in three sizes from $12 to $50... devices that fit into a pci slot and allow a forceful fan to be aimed from a swivel point... Best to see them at a computer hardware or electronics store in person, but available at many sites online... www.cyberguys.com, www.outpost.com, www.tigerdirect.com, www.techdepot.com, and stores of your choice.

    There are gadgets that can be screwed or clamped to a number of supports inside your case which enable directed fans, when combined with a good case fan for extracting hot air can reduce temperatures by 26 degrees, in our experience.

    Fans just bolted into an opening do not seem to help much.
     
  20. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    i found out why my gfx card was overheating, i took it out my case and silly old me, it was jammed with hard dust :/ not good. When i put it back in correctly, made sure i didnt knock anything out, i pressed power... now when it says windows xp with the loading bar it flicks to BSOD (blue screen of death) then resets
     
  21. resu

    resu TS Rookie Posts: 218

    have you tried safe mode?
    once there go in to
    control panel>system>Advanced>startup and recovery
    make sure the box taht says automatic restart isnt checked.

    when you next get a BSOD you can read what it says ...
    it will prolly mention something about the gfx card.

    if you cant get into safe mode then you should try getting hold of a different video adapter or maybe if your mobo has onboard gfx then use that
    with your old disconnected

    then uninstall all the drivers for teh faulty card and then turn off
    insert new card and hope windows "likes" it

    just out of interest, how did you clean your card?
    if you used a hoover then you'll need to get a new card coz chances are youve ruined it
     
  22. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    i picked the dust out of the fan with a stick lol, i made sure i didnt knock anything + it wont let me go into safe mode, let me go look at what it says.
     
  23. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    when i try safemode, it reads the list of system32/drivers/blablabla then at the bottom of the screen in bold white it says:

    press escape to cancle loading SPTD.SYS
     
  24. raybay

    raybay TS Evangelist Posts: 10,716   +6

    "SPTD.sys is the driver for Daemon tools. Try updating daemon tools or uninstall the programme." from elsewhere on this TechSpot forum. There are others here with a search

    This is a most common error, and there is a huge amoung of information you can find with a Google search for "SPDT.Sys error"

    Most recommend uninstalling software of certain types, but we don't know what you have. Try the Google search first.
     
  25. Topcut

    Topcut TS Rookie Topic Starter Posts: 30

    How can I uninstall it if I cant log on my comp? : (
     
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