TechSpot

Computer restarts when installing driver.

By 00Mehz
Feb 28, 2008
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  1. Hey guys! Ok, So when I try to install drivers for my sound card (Realtek AC'97 Audio controller), my computer automatically restarts when the installation is half way through.. Its like my comp doesn't want me to have sound.. Anyone know what the hell is going on here, cause I really want to be able to hear sound..

    Thanks in advance!

    Max
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Sounds :) as though, you are installing the wrong driver.

    You could put your System Specs in your Profile for us to confirm (also answer Yes, to show System Specs, in there as well)

    What we need is:
    Motherboard? (this can also be computer make and model)
    Windows version?
    Sound card (if it's an addon card)
    And ideally, all other System Specs available
  3. 00Mehz

    00Mehz TS Rookie Topic Starter

    oh ok.

    It's an on board card, at least I think so, because I opened the case and I can't see anything but the mobo, graphics card and the RAM. (and a lot of wires and stuff).

    Specs:
    Microsoft Windows XP Professional SP2
    DirectX 9.0
    CPU type: Intel Pentium 4, 2400MHz (18x133)
    Mobo: Compaq Presario 8143EA
    Chipset: ntel Brookdale-G i845G
    BIOS type: Compaq (08/15/02)

    Heres what I find in the Multimedia tab, under PCI/PNP Sound with Everest Home Edition:
    Intel 82801DB ICH4 - AC'97 Audio Controller [A-1]

    -----

    Hope this can help you, help me! :D

    Thanks.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You're going to love this!
    The sound driver here--> http://h10025.www1.hp.com/ewfrf/wc/...ang=da&os=228&dlc=da&product=234983&sw_lang=8
    is 154.5 Meg Download.

    Please download the file, fully.
    Uninstall any/all sound in Add/Remove programs
    Also go to Device Manager (Control Panel->System->Hardware)
    Click on any plus signs on Sound, and remove any/all drivers in there too.

    Then at last install this newly downloaded file (being your Sound Driver + a whole lot more no doubt)

    Report back after that.
  5. 00Mehz

    00Mehz TS Rookie Topic Starter

    Thanks, but when I try to install the .exe I get this:

    [​IMG]

    Also, theres a few audio things in the Device Manager, but it seems I cannot remove them :/

    Thanks again!
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    You may wish to Print the following steps
    Go to Windows Safe Mode:
    • Restart your computer
    • Press the F8 key whilst the computer is loading
    • Select Safe Mode (only) enter
    • Logon to your Administrator account
    • Select OK to continue in Safe Mode
    Once in Safe Mode
    • Click on Start --> Run --> and type in: compmgmt.msc /s
    • Click on Device Manager on the LHS
    • Select View-->Show hidden devices
    • Remove any Sound devices in Device Manager
    • Remove ay devices that show a yellow querrie mark
    • Close Device Manager
    • Click on Start --> Run --> and type in: services.msc /s
    • Scroll down to Windows Audio
    • Right click --> Properties, and set it to Startup=Automatic
    Restart your computer, and go to System CMOS
    • Press either: F10; or <Alt> +<Ctrl> +<Esc>
    • Once in CMOS confirm your Sound is Enabled
    • Save and Exit CMOS
    Allow Windows to load into Normal Mode
    • Cancel (if possible) any automatic device install
    • Reload your Downloaded Sound Drivers
    • Restart, and allow any new device to be automatically installed

    Does sound work now?
  7. 00Mehz

    00Mehz TS Rookie Topic Starter

    Still gives me the same message. :/
  8. tareeq

    tareeq TS Rookie

    hi man i have the same pc and also have the same prob dont know y full pc name

    intel d845gvfn



    **** the person who made this pc my specs 512 ram 2.66 processor and 40 gb ram
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