TechSpot

Creative Soundblaster 5.1 - rear speakers not working!!!

By kop_king
Apr 7, 2006
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  1. hi all,
    I have had a Creative Soundblaster Audigy Platinum eX 5.1 soundcard for the last 3 years. No problems with it until now - the rear 2 speakers have stopped working with only a minor hiss coming out. The sub-woofer and front 2 speakers do give out sound fine.

    When I boot into Win XP each time, in the device manager it says "Multimedia Audio Controller is not installed" and there is there is a yellow-circle icon next to it.

    The spec of my PC is as follows:

    AMD 2400+
    Win XP (SP2)
    1GB ram
    250GB hard drv
    Ati Radeon 970 Pro graphics cards

    When I go to the Creative website and do auto-update for the drivers, it says "no Creative product was detected on your machine". I have installed the Creative drivers from before, as in device manager I can see clearly "Creative Sound Audigy".

    I did delete the sound drivers and re-installed them, but I still have the problem with rear-speakers

    I opened up the PC to check that the cables are connected (cable to DVD-rom, power & IDE). They all seem fine. Even at the back of the sub-woofer, all connections seem fine.

    Is there a way of testing the speakers with a program, as I feel there may be a hardware issue although bot sure what with - the soundcard or speakers???

    I hope someone can provide me with some useful advice, I heard you guys were good. Thanks in advance./

    kop_king (England, UK)
     
  2. vegasgmc

    vegasgmc TechSpot Chancellor Posts: 1,763

    There should be a diagnostic program in the Creative program group.
     
  3. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    remove all your sound drivers and so a fresh install.
     
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