Customer sues Best Buy for breaking the law, gets banned

Charging $60 dollars to re-install windows is completely legit. But just make sure to DO the damn work.

It's like changing oil from your car. If you know how to do it, then do it yourself. Unless you don't know or too lazy to, then pay up and let someone do it for you.

I work as a tech and I told a customer that wanted me to install flash for him, that it was very easy and how to do it. I told him I wouldn't feel right charging him $25 bucks to do it since it was company policy to charge that amount for any software. But instead he just told me that he really needed to stream porn with and wanted me to do it. So in the end I charged him and also gave him a business card to call us (free of charge) if he had any problems with the installation.

Now charging on something that you didn't do or was NOT authorized to do is another story. And is a big NO NO!

They (Best Buy) should've just let the guy know what was going on, and worked with him on trying to get his problem fixed. In the end the guy might've just let them charge him instead of going through the hassle. Also even if the guy did the warranty himself, at the very least I would think the guy would be appreciative that they tried to help and remain a loyal customer. But what do they try to do instead? Try to scam him out of his money!

Intersesting situation. It's about time the consumer stops taking it up the wazoo. 90% of those so called customer service people are just clueless kids who were delivering pizza a month ago and are now in a position as a tech expert, lol

Oh please, you fit my "generalization" perfectly while all you have to go on about me is that I don't like people in sales because, you being the prime example, treat the rest of us like "5th grade" *****s and plaster on a smile because you're getting paid.

People usually have "swarmy and patronizing" attitudes toward anyone they don't like. It doesn't mean they do any of the things you mentioned above. That's like saying anyone who loses their temper is obviously a berserking psycho and a sociopath who shoplifts and kicks dogs.

If you don't like getting generalized or stereotyped, you might begin by proving said generalization/stereotype wrong, not enforce it like you have every time you make a post.

And while I have no experience in sales, I've taken and finished several different marketing classes and veered away from the career because it was basically, "how to brainwash and rip people off" 101. I do have experience with sales people because I frequented Fry's and all they try to do is unload whatever crap they have that isn't selling as opposed to what you're asking for.

So does this mean mommy and daddy are still supporting you while you "find yourself". Or are you simply a perennial student? God bless the Pell Grant.

You know what the deal is with Fry's, just avoid it, and come to Techspot for your equipment insight and needs. Oh wait, been here, done that. Sorry, I almost forgot.

Trust me on this one though, I was never able to move product by "plastering on a smile". I usually tended to the customer's needs and questions, and sold through product knowledge. And I was as difficult with management as I am here. I really didn't care what sat in the stockroom. After all, it wasn't my mistakes that put it there, it was the buyer's.

In fact, I've sent little girls crying from my department. As for whatever you were attempted to be sold like, "things they were trying to get rid of", salespeople are taught to "qualify" their customers, and you probably didn't come off as likely to buy anyway, so they were likely just screwing with you. Judging from what I've heard so far, you're exactly the person whose money I wouldn't want to take.

Rainy days always brought a bumper crop of people to the store who were, "just about ready to buy a stereo". Truth of the matter was, they didn't have any money, or for that matter, an umbrella. How's the weather over there....?

I'm really surprised that Best Buy didn't settle out of court. They could have saved money and saved some negative PR. Jed had every right to sue, even though i don't think it was the best move. Hopefully Geek Squad got a good policy upgrade and a lot more training so things like this don't happen to them again.

BestBuy sucks. Overpriced products and incompetent employees.

With the proliferation of online electronics stores,all brick and morter enterprises have a great deal to worry about.

Unfortunately, when faced with cash flow crisis, the only strategies that can be employed, are sadly the wrong strategies. A business facing issues with creditors can only raise prices to produce the funds necessary. Unfortunately, when that happens, another wave of customers jumps ship, netting higher profit per unit, but with many less sales. It's an ugly doomsday scenario, but all too frequently repeated.

Obviously Best Buy is at fault for sending the receiver to Sony,without informing Jed.He was right to sue them for compensation.And also it is ridiculous to ban him from entering the premises.
I think no one would want to go to Best Buy now...

You just want everything to go your way, don't you?

You think you should be more than compensated for the store's mistake.

Then you think you should be compensated again by the courts.

After that, you lthink you should be allowed back in. Why would that be? So you can lay in wait for them to make another mistake, so you can sue again. The situation could turn into a real money maker for you, at least if the store would permit it.

Well you don't have to worry about going to Best Buy anyway. It seems they don't have locations in India.. I figure they probably passed on that market, since all they'd be doing is haggling on price all day, then getting sued.

Have I solved all your problems today? And thank you for calling Techspot.......buzzzzzzzzzz

Wouldn't Best Buy need to take out a restraining order for their threat of charging Jed with trespassing to be valid? Surely a company that effectively operates a public space arrangement and invites the general public in can't legally bind one person from ever entering simply because they did the wrong thing and got caught out

I guess I'm just old, and remember the signs in the restaurants that went something like, "we reserve the right to refuse service to anyone". As a matter of course, I behaved myself, so I got to stay for dinner.

Is that enforceable today? One can only hope so. But people this day and age have such a grandiose sense of entitlement, who knows. And the ACLU will go to just about any length to get their name in the paper.

So, if you see ol' Jeb, tell him I'd consider it a personal favor if he doesn't ever try to visit me. I'm askin' nice now.

I haven't set foot in a Best Buy since 1997. Luckily, for me, it was just over a $40 CD-ROM drive. We swapped it several times, most didn't work right out of the box, some worked for a couple of days, then died. They all came packaged in the same type of box, but it was always a surprise to find what was inside. It seems they probably bought a container of known defective units, and relied on their customers to weed-through them. Once the 30-day return policy had expired, they refused to refund any money or replace the drive. At the time, the nearest store was over 30 miles away, and I was out a lot of gas money, etc. just doing the swaps. Basically, just stay away from those folks!

I used to supervise a Geek Squad center at a Best Buy. These practices sounds ALL too familiar. Some policies were downright ridiculous. Surprised that wasn't us getting sued. I just followed the rules to keep getting paychecks.

I have dealt with Best Buy and had equally bad customer service from the Geek Squad. I can sympathize with Jed's predicament since he did not authorize the repairs that Best Buy made. It's kind of like someone washing your car when you're not around and then charging you for the service. It was neither wanted nor appreciated since you don't know what was used on your car, and whether any damaged was caused. I once purchased a defected flash drive from Best Buy and tried to get another one in exchange for the defective one. I was directed to the Geek Squad and they tried it out on their PC and it worked. However, I tried this flash drive on several flash drives at home and at work and it did not work. They insisted that the flash drive worked and I insisted that it did not work on my PC, where I need it to be used, not on their PC where I couldn't access it. What kind of logic was used here? All I wanted was to replace the "defective" flash drive with one I could use in my home PC, not at Best Buy's work PC. I would never buy anything from Best Buy because of this ***** customer service, and I have friends who used to work for Best Buy that validated my experience and said this was not a uncommon experience because of the inadequate customer service training that Best Buy gives to their staff.

At least you have you personal reasons for not dealing with Best Buy. In all my dealings with them, nothing like this has ever happened to me.

So for me, it's logical, (and ethical), to continue doing business with them. And of course, I agree with your personal choices and reasons for not doing so.

This is a bit harsh. I've bought plenty of great stuff, that a few "malcontents" have branded, "one star"! Some I still have, they're still working, and would buy again.

All this leads me to the conclusion(s): 1. The customer isn't always right. 2. The customer should be as educated as possible, before he or she makes a purchasing decision. (And perhaps most importantly) 3. Not make shopping decisions based based on one "vindictive freeloader's" (good 'ol Jeb')," shopping adventures.

I jus' luv 'ol Best Buy's Black Friday sales. And the great news is, I won't have to compete with you to grab few of them.

With all that said, I'm not going to try and talk you back there. So why is it necessary for you to attempt to convince other people not to shop there?

This guy should sue again for the harrasment and intimidation techniques that Worst Buy is using on him. Do you really believe that it is ok to ban customers because they catch you breaking the law? Now that corporations are legally viewed as "people", shouldn't we keep an even CLOSER eye on their behavior? Just because they have deep pockets doesn't mean that they are entitled to do as they please. Personally I don't think that the customer received enough compensation and certainly has the right to seek more. If a criminal gets busted by the police, can the criminal then take out a personal protection order against the police? Get real.

I heard a story roughly similar to this in a different context.

The steelworkers and their unions thought they were entitled to exorbitant compensation for working in the steel plants of the US. The steel companies had, "deep pockets" of course. Then there were the extravagant pensions. And you know what boys and girls? All the steel plants closed, and all their jobs went to Japan.

So nowadays, when McDonald's is hiring, a thousand people apply for a half dozen jobs. Now that's progress in entitlement living!

Who knows, perhaps you could go down to one of these hiring events, perhaps even meet a former steelworker there. Maybe you could badmouth BB there, get somebody without a job to stop shopping at Best Buy. Shouldn't be a hard sell, especially with your persuasive attitude.

I take it you're somebody else I won't be having to argue with over the last item at their Black Friday sale. Your indignation means, "more for me"! (Yay)!

Doesn't this violate laws against retribution on whistle-blowers? I would make it a point to go back to the store, and then sue them when they had me arrested.