Hello,
I have a Dell Inspiron 13-7353 that is automatically booting into the Dell diagnostic screen (not Windows diagnostic) upon a cold boot. I have attempted to isolate the problem by resetting BIOS settings, disconnecting the laptop's keyboard ribbon cable, and also disconnecting the HDD. I can boot to Windows without issue, if I exit the Dell diagnostic screen, but as I said, any cold boot forces me into the Dell diagnostic screen and I've attempted to change the boot order within BIOS.
When I do boot into Windows 10, there is a sound bar that appears at the top left-hand corner of the screen where the volume is set to 100% and cannot be undone, as it resets itself to 100%. I've attempted to reinstall the sound driver, disconnected the keyboard, but no solution can I find.
I should note that I HAVE completely replaced the keyboard itself on this laptop, because it seemed as if there was a key sticking and causing the current behavior with the diagnostic screen booting before Windows and with the sound bar being at 100% each time.
TL;DR: A cold boot results in system going to diagnostic screen no matter what peripherals I've disconnected and I reset BIOS. Windows 10 shows a sound bar at 100 always.
I have a Dell Inspiron 13-7353 that is automatically booting into the Dell diagnostic screen (not Windows diagnostic) upon a cold boot. I have attempted to isolate the problem by resetting BIOS settings, disconnecting the laptop's keyboard ribbon cable, and also disconnecting the HDD. I can boot to Windows without issue, if I exit the Dell diagnostic screen, but as I said, any cold boot forces me into the Dell diagnostic screen and I've attempted to change the boot order within BIOS.
When I do boot into Windows 10, there is a sound bar that appears at the top left-hand corner of the screen where the volume is set to 100% and cannot be undone, as it resets itself to 100%. I've attempted to reinstall the sound driver, disconnected the keyboard, but no solution can I find.
I should note that I HAVE completely replaced the keyboard itself on this laptop, because it seemed as if there was a key sticking and causing the current behavior with the diagnostic screen booting before Windows and with the sound bar being at 100% each time.
TL;DR: A cold boot results in system going to diagnostic screen no matter what peripherals I've disconnected and I reset BIOS. Windows 10 shows a sound bar at 100 always.