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Dell XPS fails to boot Windows XP from Disk

By DuckKing
Mar 18, 2011
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  1. My girl-friend is having issues with her Dell XPS and I'm not able to look at the problem personally but hoped that someone might be able to provide some input based on the limited information that I have. In chronological order;

    - Whilst using her computer, she would experience random freezes. Restarting the computer fixed the issue temporarily.

    - After a while, the machine would freeze more frequently. Occasionally, these freezes would be accompanied with a BSoD. However, she wasn't recording the errors and when I instructed her to make her machine not reboot on error so that she could give me the BSoD information she was not able to get the error again. During this time, loading her last configuration known to be working would fix the issue temporarily.

    - Later, the system would freeze within one minute of start-up (a couple of days after the original error).

    - Safe mode works for a while.

    - Safe mode stops working. Boot options are accessible but the system can't boot.

    - Re-formatting the computer is not possible. I'm not sure what the exact issue is, something along the lines of the disk being corrupted. At this time, emulating the error message is not possible.

    - The computer is unable to boot from a boot-able disk containing the Windows XP OS.

    - BIOS system diagnostics reveals nothing.

    The computer has had a history of video card issues, which seemed to have been resolved when the old card (NVidia 8800) was replaced (will post current card when I get that information...).

    Frightfully sorry about the lack of technical information that I was able to glean out of the situation. At this point I would be welcome to any suggestions based on the pattern in this scenario.

    As it becomes available, I'll post more information about the machine.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Dell do XPS laptops and desktops so I don't know what type of PC this is.

    Without the crash dumps from the BSOD's to look at I will just list three routines to try and help pinpoint the problem.




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