Desktop won't let me use the internet

G

Gunzther

So my desktop dell inspiron 5310 running Windows 7 won't let use the internet. It's having no problem connecting to the Wi-Fi and I've even tried Ethernet. They connect at full strength but when I open internet explorer it tells me there are ip address problems. I called my ISP's tech support and even with his guidance he could not remotely access it. I'm hoping to find some help here rather than spending money I don't have. Also, I'm not as tech savy as you all so I'm going to need step by step instructions for most things. And as far as transferring programs, I only have one computer so I'm going to have to fix it manually.
 
If you know how, boot into Safe Mode and select WITH NETWORKING.
When you get the desktop, use a browser and try to access www.google.com
 
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