Desktop wont load

[pyrofoam]

When i turned on my computer today i had one of those "your computer has been infected with spyware: click here to remove it" things that changes your desktop. I restarted my computer a few minutes later and the desktop and icons came up, but i couldn't click on anything, all i could do was move the mouse. I tried starting it in safe mode and i never got past a black screen that said safe mode on it.



I appreciate any suggestions you have.



I have an XPS 410 and im running XP sp2

 

[kimsland]

Difficult

I say go back to Normal mode and wait for the clickable icons to be accessable again (can take up to 10mins sometimes)

You should also unplug any devices like camera/printer so forth (that are presently not needed) before starting back up.

Basically we need something to work with, otherwise it's boot from the Xp CD and re-install. By the way are there many important documents that you haven't backed up that may be on the system?

 

[pyrofoam]

I use that computer mostly for gaming so i dont have too many very important documents on it. Ill go boot it up and just wait and see if it can do anything.

 

[Blind Dragon]

If you get it up and functioning, Combofix has a feature for heavily infected machines or machines that are low on resources due to infection.

Please download this file - combofix.exe by sUBs

• Save it to your Desktop
• Please, never rename Combofix unless instructed.
• Now physically disconnect from the internet and STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields)
• Click on your START button and choose Run. Then copy/paste the entire content of the following quotebox (Including the "" marks and the Symbols) into the run box.
  
  

  "%userprofile%\desktop\ComboFix.exe" /KillAll

• Click OK and this will start ComboFix in a special way.
• When finished, it will produce a log. Please save that log to a Notepad File to post in your next reply along with a fresh HJT log.

Note:
Do not mouse-click combofix's window while it is running. That may cause it to stall.

* After you have saved the logs, restart your system to re-enable all the programs that were disabled during the running of ComboFix.

* Reconnect to the internet

* Post the following logs/Reports:

• ComboFix.txt
• Fresh HijackThis log run after all the other tools have performed their cleanup.