"Display driver stopped responding and has recovered"

By Partian Shot
Jun 26, 2014
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  1. Hi all, so yesterday I upgraded my laptop's OS from Windows 7 Home Premium to Professional N.

    I have a feeling I may have messed up the drivers somehow by restoring the same ones from the old OS...

    Every half-hour or so, if I'm doing something strenuous on the old girl like YouTube/Netflix/gaming etc., the screen freezes, fills with colourful dots, goes fuzzy and restores back to normal, showing the message "Display driver AMD stopped responding and has successfully recovered".

    I've tried using the Microsoft Fixit Registry editor, but that didn't seem to do anything, nor did a scan with one of those dubious registry cleaners.

    Any suggestions?
  2. Partian Shot

    Partian Shot Newcomer, in training Topic Starter Posts: 73

    Oh wow... Now I'm quite scared. Just had a particularly dramatic blue screen of death; lots of loud noise and pixelation. So much so that I couldn't even read the error message.

    Even the boot was alarmingly buggy; looked like I was trying to catch missingno. on the startup screen...

    The "Windows has recovered from an unexpected shutdown" popup tells me this:
    I'm starting to get quite worried so have backed up my data. Any guidance as to how to proceed would be more than welcome...
  3. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,753   +163

    Have you tried uninstalling your video driver? Then let windows install it video driver. From their go to the video card or chips manufacture. Then download the correct update driver for your make or model of card or chip. Use their clean install. See if this helps.
  4. Partian Shot

    Partian Shot Newcomer, in training Topic Starter Posts: 73

    I've just tried rolling back and updating using Windows device manager, restarted, but it hasn't seemed to fix the problem. :/
  5. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,753   +163

    Try uninstalling the driver. Sounds like some of it files maybe corrupt. You should be able to remove the driver. Threw program and features in the control panel.
  6. Partian Shot

    Partian Shot Newcomer, in training Topic Starter Posts: 73

    I've tried again to completely reinstall windows and let the drivers update themselves.

    Still no luck...
  7. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,753   +163

    You may have a failing video chip.
  8. likedamaster

    likedamaster TechSpot Member Posts: 81   +12

    Or you may have to go back to your original windows version. I would recommend going into your BIOS, default your settings, first. Then go from there. Do check for any BIOS updates as well.


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