just wondering if anyone can help me i recently purchased the dvd ray and tried to make a backup copy but i was constantly prompted that there was an unsupported format in the drive i called tech support and thay seemed to be baffled and didnt have any suggestoin the dvd is a region 1 and i was sure that it would play so to test the pc i grabbed a cd to see if it would play and it did i then grabbed a different dvd and it played also so i said to myself lets see if ray will play it would not but i flipped the dvd over and the bonus features loaded and played i had the same thing happen when i tried to play pulp fiction a couple of months ago it didnt play the movie but true to form it played the bonus features on the back side i have power dvd 5.0 pre installed and i use that to play all my movies i di a system check through the control panel options and it didnt help me it told me that everything was operational if someone think they know what could be wrong drop me a line i have dvd x copy and havent had any problems backing up any movies up until this time thanks in advance