I still cannot seem to get rid of this infection...i do not have much knowledge on the virus or software aspect of computing...so i have not been able to remove the virus/trojan....so far i have tried adaware, spybot s&d...norton quarintene...using regedit to delete or modify the explored file....so far none of them have worked...so i want to know if I should just contact my warrenty people and tell them that my computer is totally messed and they should send me a new computer or is this fixable becuase i would reallylike to keep my files....so far i have reformatted my computer at least 4 times...and the infection has not ben affected...please help me out!