TechSpot

Files Disappear Sometimes

By gal419
Jan 10, 2009
  1. Hello all. New to the forums. I have been having a problem lately when I click on for example My Documents. What pops up is a blank page. The folders are not showing up. This does not happen all the time and a restart clears this up for a bit. I am running Vista Ultimate on a Dell Dimension E520 and here is the log from Hijackthis
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Can be a memory (Ram) issue
    Please run Memtest on your Ram

    Also have a look at:

    UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions

    But I would suggest that you:

    Uninstall your AVG Antivirus (it's not all that good in my opinion)
    Then run the removal tool
    Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe
    Here is the 64Bit version: http://www.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

    And install Avira free AntiVirus
     
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