GFX Card not being detected

[Tizer4492]

I just bought this GFX card for a brand new PC I bought that had onboard.
http://www.overclockers.co.uk/showproduct.php?prodid=GX-064-OK

I have a PCI express port and inserted the graphics card yet my monitor will not start up with the PC when I turn it on (the light on the monitor which should turn green when the display shows stays orange and no display shows). I have checked the monitor cables, the graphics card connections and absolutely everything I can think but still it just won't work and the card is not being detected. I also tried to install the drivers with my monitor plugged into the onboard and it said 'no suitable hardware found for these drivers'.

Would appreciate some help.
Thanks

 

[raybay]

Nearly 15% of video graphics cards arrive partially defective. Call your tech support person for that card... or whatever you do in the UK.

 

[Tizer4492]

Well I looked on the box for a tech support number already and it seems the only one is in Japan...

 

[Tizer4492]

Right, went to the sellers website and got a UK number. I will see what happens and post it up.

 

[Tizer4492]

Result. Called them up and they have organised for a replacement to be sent out.

 

[raybay]

Try http://support.ati.com/ics/support/default.asp?deptID=894
ATI offers support that is usually quite helpful at this address... if not directly, try http://support.ati.com/ics/support/
And see their troubleshooting section.
Also Overclockers is a big outfit in the British Isles, so you should expect some support there. I hope you have your receipt.