To investigate the cause of the "serious error":
Start> Run> type in eventvwr
Do this on each the System and the Applications logs:
[1]. Click to open the log>
[2]. Look for the Error>
[3] .Right click on the Error> Properties>
[4]. Click on Copy button, top right, below the down arrow >
[5]. Paste here (Ctrl V)
[6].NOTES
- You can ignore Warnings and Information Events.
- If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
- You don't need to include the lines of code in the box below the Description, if any.
- Please do not copy the entire Event log.
Errors are time coded. I am only wanting to see the one(s) that correspond to the message.
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Since you have Combofix downloaded, run it in Safe Mode:
Boot into Safe Mode
- Restart your computer and start pressing the F8 key on your keyboard.
- Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.
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IF Combofix ran in Safe Mode, follow it's scan with this:
Custom CFScript
[1]. Close any open browsers.
[2]. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
[3]. Open notepad and copy/paste the text in the code below into it:
Code:
File::
Folder::
FCopy::
C:\WINDOWS\ServicePackFiles\i386\atapi.sys | C:\Windows\System32\drivers\atapi.sys
Save this as CFScript.txt, in the same location as ComboFix.exe
Referring to the picture above, drag CFScript into ComboFix.exe
When finished, it will produce a log for you at C:\ComboFix.txt . Please attach to your next reply.
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Reboot. See if Combofix will run now in Normal Mode.