Hi all. It looks like I'm not the only person experiencing this recently. I've completed the 8 steps requested. The computer is Windows XP - Internet Explorer is what's usually used to browse the internet but after this mess I'll probably be installing Chrome or Firefox. In general the computer seems slow loading programs - who knows how much junk has accumulated on it ... Please let me know if you need any more information or if I've done something in the 8 steps wrong.