HDD sent for RMA no reply

[Mister_K]

I have sent a HITACHI 1TB HDD for an RMA because it has broke down after around 5months of usage (give or take a month). This was 4 weeks ago and I have yet to receive a reply from them. When I try to call from UK firstly it was wrong number and secondly some old woman picked the phone up. I heard that Hitachi was bought by WD so I guess I should call WD?

Now when I have sent the HDD for RMA Iv put it in a Padded envelope which Hitachi said not to do and instead of writing RMA number 3x outside on the box I wrote it once or twice. I have also added a letter explaining the situation with address, email and other contact details yet no reply.

So what is going on? I guess I should email them, I need my damn 1TB HDD since iv only got 1TB F3 and 300GB WD external // 150 Seagate Barracuda :3

Any advice you could give me? Thanks in Advance.

 

[ITLogicSystems]

Improper packaging is what may have led to this "unknown status" situation. I'm not sure how the postal services are in the UK, but here in the US - packages are NOT carefully handled - they get beat up, dropped, kicked, thrown etc. Whomever the carrier: FedEx, UPS, USPS, etc. I'm sure the package had a rough journey to it's destination. The fact that you put a hard drive (a precision magnetic instrument) inside a padded envelope, IF it actually got to the destination, most likely whatever was wrong with it, is now worse. IF they received it, I'm sure they rejected it simply b/c it was not in proper packaging and they don't want the liability. I hate to be the bearer of bad news, but I'd say you are out of luck. Go buy yourself a new hard drive at a local store, or online - and if miraculously the old drive shows up, great! If not, lesson learned.

 

[SNGX1275]

I too think you are screwed.

HDDs are pretty tough and can take a lot of abuse when they aren't spinning. But companies put shipping restrictions, almost certainly so you can screw it up and then they won't have to eat the cost of a hard drive.

Its odd that the number you were given isn't valid. Look up numbers directly from the manufacturer's website in the future.

 

[Mister_K]

I too think you are screwed.

HDDs are pretty tough and can take a lot of abuse when they aren't spinning. But companies put shipping restrictions, almost certainly so you can screw it up and then they won't have to eat the cost of a hard drive.

Its odd that the number you were given isn't valid. Look up numbers directly from the manufacturer's website in the future.

Yeah, but I can't really complain £40 for 1TB is nice price. Seen Seagate 2TB for £85 which sounds fair (@ ebuyer). Will have to wait till price drop more for my backup / data drive, saving up for dual 520 SSDs for my new system.

Anywho