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Help, bluescreen BCCode 19

By diparais
Mar 1, 2011
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  1. I experienced bluescreen recently. Here is my laptop spec

    Motherboard : Asus K42JR Chipset Intel HM55
    Processor: i7-740QM
    Memory slot1: Corsair DDR3 2 GB CM3X2G1066 Timing 6-7-7-20
    Memory slot2: Elpida DDR3 2 GB EBJ21UE8BDSO-DJ-F Timing 6-7-7-20
    Video Card: ATI Mobility Radeon HD5470
    OS: Windows 7 64 Bit

    My laptop had worked fine for about a month then this problem started few days ago. I noticed it started after installing service pack 1 and when I went online. Here is an example of error massage popup in save mode. Thank alot for your help

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000003
    BCP2: FFFFF80003018A80
    BCP3: 0000000000000000
    BCP4: FFFFF80003018A80
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    The issue is that the Kaspersky driver kl1.sys is not able to load and the cited cause is Pool_Corruption. Since this issue seems to occurring after the Service Pack 1 update it appears that SP1 and Kaspersky are not playing well together.

    I suggest going to Kasperky's official website and check their very active community forums to se if others are having the same issue since SP1 and how it has been resolved.

    Please keep us updated.
     
  3. diparais

    diparais TS Rookie Topic Starter

    Thank alot Route44. Thats a bit relief. I was worrying about replacing my RAMs, thankfully not
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    You are most welcome. Kaspersky is an excellent product. I am sure they will have an answer for you.

    * Please keep us updated.
     

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