Help, bluescreen BCCode 19

I experienced bluescreen recently. Here is my laptop spec

Motherboard : Asus K42JR Chipset Intel HM55
Processor: i7-740QM
Memory slot1: Corsair DDR3 2 GB CM3X2G1066 Timing 6-7-7-20
Memory slot2: Elpida DDR3 2 GB EBJ21UE8BDSO-DJ-F Timing 6-7-7-20
Video Card: ATI Mobility Radeon HD5470
OS: Windows 7 64 Bit

My laptop had worked fine for about a month then this problem started few days ago. I noticed it started after installing service pack 1 and when I went online. Here is an example of error massage popup in save mode. Thank alot for your help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFF80003018A80
BCP3: 0000000000000000
BCP4: FFFFF80003018A80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 

Attachments

  • Minidump.zip
    66.9 KB · Views: 2
The issue is that the Kaspersky driver kl1.sys is not able to load and the cited cause is Pool_Corruption. Since this issue seems to occurring after the Service Pack 1 update it appears that SP1 and Kaspersky are not playing well together.

I suggest going to Kasperky's official website and check their very active community forums to se if others are having the same issue since SP1 and how it has been resolved.

Please keep us updated.
 
Thank alot Route44. Thats a bit relief. I was worrying about replacing my RAMs, thankfully not

You are most welcome. Kaspersky is an excellent product. I am sure they will have an answer for you.

* Please keep us updated.
 
Back