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HELP!! CiD Popups

By mitigated
Oct 2, 2007
  1. I have CiD popups...I downloaded HiJackThis and attached my log....In my Add and Remove Programs theres a program called CiD Help.exe....and everytime I try to unstall it the window freezes and I have to do Ctrl+alt+del...and end process for IEXPLORE.EXE for it to unfreeze.
     
  2. Rik

    Rik Banned Posts: 3,814

    In order to help i also need to see your AVG antispyware log and your combofix log.



    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  3. Jase123

    Jase123 Banned Posts: 1,012

    Go and read the following thread.

    I have explained on what to do.

    And as rik said we need your logs.

    Please post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread. But only after doing the above.

    Regards Jase :)

    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  4. mitigated

    mitigated TS Rookie Topic Starter

    Im downloading AVG antispyware and combofix
     
  5. Rik

    Rik Banned Posts: 3,814

    Please re-read step 12 and step 15 of the instructions.


    Viruses/Spyware/Malware, preliminary removal instructions



    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  6. mitigated

    mitigated TS Rookie Topic Starter

    scanning...

    How do I get a AVG Antispyware log?
     
  7. Jase123

    Jase123 Banned Posts: 1,012

    mitigated

    Important: Rather than making a new post when there are no other replies in between, please use the edit button.

    Thanks

    Regards Jase :)
     
  8. mitigated

    mitigated TS Rookie Topic Starter

    i have all three logs in my first post
     
  9. Rik

    Rik Banned Posts: 3,814

    Your AVG log says "no action taken" on all the entries. You have to get it to delete them all before we can clean your system.



    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  10. mitigated

    mitigated TS Rookie Topic Starter

    okay i put a new log
     
  11. mitigated

    mitigated TS Rookie Topic Starter

    are you still helping me?
     
  12. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    dupescroption.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)

    O4 - HKCU\..\Run: [AxisBash] C:\DOCUME~1\element\APPLIC~1\ONCEFI~1\dupescroption.exe

    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    C:\DOCUME~1\element\APPLIC~1\ONCEFI~1<Delete the entire folder.

    Reboot into normal mode and rehide your protected OS files.

    Post a fresh HJT log and let me know if you`re still having problems.

    Regards Howard :wave: :wave:

    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  13. mitigated

    mitigated TS Rookie Topic Starter

    Thx...I think that did it but time will tell....Here is a updated HJT log...
     
  14. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.


    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of mitigated only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
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