This next step is purely optional however viewpoint is considered foistware and is not needed on your computer,
'To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.'
Go to Start > Run and copy/paste or type: taskmgr
- Under the Processes tab find the following tasks or processes:
ViewpointService.exe
ViewMgr.exe
- Highlight and click "End Process".
- Exit Task Manager.
Click on Start > Run and type: services.msc
- Press "OK".
- Click the "Extended tab".
- Scroll down the list and find the service called "Viewpoint Manager Service"
- When you find the service, double-click on it.
- In the Properties Window > General Tab that opens, click the "Stop" button.
- From the drop-down menu next to "Startup Type", click on "Disabled".
- Now click "Apply", then "OK" and close any open windows.
Click on Start > Settings > Control Panel > Add/Remove Programs > highlight and remove all references to Viewpoint - i.e.
Viewpoint, Viewpoint Manager, Viewpoint Media Player.
Finally, delete the following folders if they still exist:
C:\Program Files\ViewManager\ <-- and delete this folder
C:\Program Files\Viewpoint\ <-- and delete this folder
Fix entries using HiJackThis
- Launch HiJackThis
- Click the Do a system scan only button
- Put a check next to the entries listed below
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.defaulthomepage.info
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O4 - HKLM\..\Run: [e0430732] rundll32.exe "C:\WINDOWS\system32\xsijpgxj.dll",b
O4 - HKLM\..\Run: [BMe37034ae] Rundll32.exe "C:\WINDOWS\system32\ecpqvnab.dll",s
- IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
- Click the Fix checked button and close HiJackThis
- Reboot HijackThis if necessary
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.
Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these
folders (if present):
C:\Program Files\AskSBar\
Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these
files (if present):
C:\WINDOWS\system32\xsijpgxj.dll
C:\WINDOWS\system32\ecpqvnab.dll
After that, Reboot
: Download and Run DSS
Download
Deckard's System Scanner (DSS) to your
Desktop. You must be logged onto an account with administrator privileges.
- Close all applications and windows.
- Double-click on dss.exe to run it, and follow the prompts.
- When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<- this one will be minimized.
- Attach the main.txt and the extra.txt in your reply.