I work for a cardiology company and we use a program called medinformatix. I have installed this program on one of our employees computers and most of everything works except for a few things. I called the company today and they were able to fix my problem. The only thing was that the tech support guy helped me fix the problem via remote desktop and I didn't tell me how he did it. The only thing he told me was that he added the employee as a local administrator and that gave her the permissions to use the program fully. So my question is how to I do this on my own, and also how would I do it through remote desktop? This is on Windows XP Pro.