Hi,
I'm running Windows XP Professional SP2, and i've been having an issue with the following symptoms:
1. Continuous pop-up notifications on task bar warning me that "USB device not recognized" even though no USB device is connected
2. Sudden reboots occasionally occur and the file dump points to USB as the cause
(You can see the minidump here ( forums.hardwareguys.com/ikonboard.cgi?act=ST;f=17;t=6371#postid45832 ), but you'll see it has "IMAGE_NAME: USBPORT.SYS")
3. Delayed startup with black screen
4. I've got a bunch of BSODs while trying to plug in and access various USB devices
My first step was to look at the device manager, but it claimed that all the USB drivers were running fine with no issues.
Here's what was listed:
inter® 28201g (ich7 family) usb universal host controller - 27c8
inter® 28201g (ich7 family) usb universal host controller - 27c9
inter® 28201g (ich7 family) usb universal host controller - 27ca
inter® 28201g (ich7 family) usb universal host controller - 27cb
inter® 28201g (ich7 family) usb universal host controller - 27cc
intel usb root hub
intel usb root hub
intel usb root hub
intel usb root hub
intel usb root hub
There were no exclamation marks, and all said "device is working properly" under status.
I tried upgrading the drivers but i couldn't find newer versions on the intel website. I did install all the latest drivers for other components that were there though, and updated the bios as well.
If i manually disable all the above USB controllers, then the 4 problems above seem to go away.
I tried doing an uninstall on the 5 USB controllers, followed by a scan for hardware changes, and then let windows re-install these controllers. Windows then installed its own drivers for the USB devices, and those drivers appear to be different than what i had before. (now they are called "standard universal pci to usb host controller" instead of "inter® 28201g (ich7 family) usb universal host controller")
This seemed to fix things at first. I was successfully syncing my ipod fine and wasn't getting any of the 4 issues. But then today while booting up my computer i decided to plug in my camera. The boot process went black for awhile and then I got a BSOD. After restarting my computer i was once again getting "USB device not recognized" messages irregardless of whether anything was plugged in.
I've once again disabled and uninstalled the controllers, but now i'm not sure how to proceed. I really need to be able to access USB devices, but all the stability issues are driving me crazy.
I don't know if it matters, but here's my hardware:
Intel boxd945psnlk lga 775 intel 945p atx intel motherboard
Intel pentium 4 630 prescott 3.0ghz lga 775 single-core em64t processor model bx80547pg3000f
Crucial 1gb (2 x 512mb) 240-pin ddr2 sdram ddr2 533 (pc2 4200) dual channel kit desktop memory model ct2kit6464aa53e
Evga 256-p2-n389-ax geforce 6800gs 256mb 256-bit gddr3 pci express x16 sli supported video card
Any advice would be greatly appreciated,
Dan
I'm running Windows XP Professional SP2, and i've been having an issue with the following symptoms:
1. Continuous pop-up notifications on task bar warning me that "USB device not recognized" even though no USB device is connected
2. Sudden reboots occasionally occur and the file dump points to USB as the cause
(You can see the minidump here ( forums.hardwareguys.com/ikonboard.cgi?act=ST;f=17;t=6371#postid45832 ), but you'll see it has "IMAGE_NAME: USBPORT.SYS")
3. Delayed startup with black screen
4. I've got a bunch of BSODs while trying to plug in and access various USB devices
My first step was to look at the device manager, but it claimed that all the USB drivers were running fine with no issues.
Here's what was listed:
inter® 28201g (ich7 family) usb universal host controller - 27c8
inter® 28201g (ich7 family) usb universal host controller - 27c9
inter® 28201g (ich7 family) usb universal host controller - 27ca
inter® 28201g (ich7 family) usb universal host controller - 27cb
inter® 28201g (ich7 family) usb universal host controller - 27cc
intel usb root hub
intel usb root hub
intel usb root hub
intel usb root hub
intel usb root hub
There were no exclamation marks, and all said "device is working properly" under status.
I tried upgrading the drivers but i couldn't find newer versions on the intel website. I did install all the latest drivers for other components that were there though, and updated the bios as well.
If i manually disable all the above USB controllers, then the 4 problems above seem to go away.
I tried doing an uninstall on the 5 USB controllers, followed by a scan for hardware changes, and then let windows re-install these controllers. Windows then installed its own drivers for the USB devices, and those drivers appear to be different than what i had before. (now they are called "standard universal pci to usb host controller" instead of "inter® 28201g (ich7 family) usb universal host controller")
This seemed to fix things at first. I was successfully syncing my ipod fine and wasn't getting any of the 4 issues. But then today while booting up my computer i decided to plug in my camera. The boot process went black for awhile and then I got a BSOD. After restarting my computer i was once again getting "USB device not recognized" messages irregardless of whether anything was plugged in.
I've once again disabled and uninstalled the controllers, but now i'm not sure how to proceed. I really need to be able to access USB devices, but all the stability issues are driving me crazy.
I don't know if it matters, but here's my hardware:
Intel boxd945psnlk lga 775 intel 945p atx intel motherboard
Intel pentium 4 630 prescott 3.0ghz lga 775 single-core em64t processor model bx80547pg3000f
Crucial 1gb (2 x 512mb) 240-pin ddr2 sdram ddr2 533 (pc2 4200) dual channel kit desktop memory model ct2kit6464aa53e
Evga 256-p2-n389-ax geforce 6800gs 256mb 256-bit gddr3 pci express x16 sli supported video card
Any advice would be greatly appreciated,
Dan