I got this from HP about the printer problem. The OS on the computer does not have the "Data Execution Prevention" on the Performance Setting tab. This OS is just Windows XP Home Edition without SP-2 or 3. Step 2 didn't work either.
Any ideas?
This e-mail is a follow-up to your recent Chat session. As promised earlier, here is the solution to the issue you mentioned during our chat session.
Follow the below set of instructions on the computer to resolve the issue:
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Step 1:
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The problem was Windows XP's "Data Execution Prevention" feature, which is a security setting to avoid buffer overflow type hacker attacks.
Please try the below steps, this will resolve the issue:
1. Click on Start
2.Control Panel->System->Advanced->Performance->Settings->Data Execution Prevention
It needs to be set to "Turn on for essential windows programs only", which is the default.
If you set it to "Turn on for all programs except those I specify", then the all-in-one driver stops working and you get blank pages.
Once done, restart the computer and try to print a document from the computer and check the result. If the issue persists, install the alternate drivers of the All-in-One by following the below instructions.
Step 2:
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Installing the Alternate drivers
1. In the computer, click Start button >> Control Panel >> open Printers and Faxes folder and click on "Add Printer".
2. Click Next and When prompted, choose Local, and then click Next.
3. Click to clear the Automatically detect and install my Plug and Play Printer check box, and then click Next.
4. Choose the port as LPT 1, and then click Next.
5. In the Manufacturers list, choose HP.
6. In the Printer list, choose the HP HP Deskjet 990C printer, and then click Next.
7. Click No when the "Do you want your Windows based programs to use this printer as your default printer?" message appears. Then click Next.
8. Click No when the "Would you like to print a test page (recommended)" message appears. Then, click Finish.
Configure the alternate printer driver
1. Right click the Deskjet 990C printer icon in printers folder and select Properties.
2. Select the Details or Ports tab.
3. Select the port as USB virtual for printer.
4. Then click on Advanced tab and select the option print directly to printer.
5. Then click on Ok to save the settings.
Once done, try to print from the computer and check the result. If the issue persists, uninstall and reinstall the complete HP software from the computer.