Hi everyone!
I recently purchased a HP Pavilion DV3505EA from ebay UK.
The seller stated the Laptop was 3 to 4 months old and as HP offer 1 year warranty I assumed 8 or 9 months warranty should remain. Shouldn't HP have this on there system?
As soon as I received the laptop I contacted HP about the warranty and they said it was ending on the next day (day after I received the laptop) which was the Thursday 19th November. I asked the seller about this and the response I got was that the laptop was a replacement as the first one broke, and that therefore the laptop should still have several months left on the warranty. HP said without any supporting evidence they can not do anything, the seller yesterday email to tell me that they could not find any paperwork confirming this. I have the original HP box here which has a delivery label (addressed to the seller) from the delivery company which has a date on it would this suffice to get the remaining warranty reinstated?
What else can I do? any suggestions?
I recently purchased a HP Pavilion DV3505EA from ebay UK.
The seller stated the Laptop was 3 to 4 months old and as HP offer 1 year warranty I assumed 8 or 9 months warranty should remain. Shouldn't HP have this on there system?
As soon as I received the laptop I contacted HP about the warranty and they said it was ending on the next day (day after I received the laptop) which was the Thursday 19th November. I asked the seller about this and the response I got was that the laptop was a replacement as the first one broke, and that therefore the laptop should still have several months left on the warranty. HP said without any supporting evidence they can not do anything, the seller yesterday email to tell me that they could not find any paperwork confirming this. I have the original HP box here which has a delivery label (addressed to the seller) from the delivery company which has a date on it would this suffice to get the remaining warranty reinstated?
What else can I do? any suggestions?