TechSpot

HP Reformatting

By bonnirod
Jan 12, 2009
  1. Ok, I'm new to this but need help. My PC has pretty much been out of sync for the last year. I have an HP that has a axel.dav virus. I tried the usual spyware, stinger and safe mode but none of it helped. I want to just start from scratch but i did not even get disc to reformat this it.

    So any help you can give. this is my last hope before taking it in and paying someone to fix it.

    thanks!
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. bonnirod

    bonnirod TS Rookie Topic Starter

    should i do this in safe mode after I download this?
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    It can be done in Safe mode
    Even Safe mode with networking
    But all programs should be updated prior to scanning

    Also Hijackthis Scan must be done in Normal mode ;)
     
  5. bonnirod

    bonnirod TS Rookie Topic Starter

    thanks kimsland, i'm downloading as i type. i'll probably finish this tomorrow evening. i'll take one step at a time. thank you! i'll update you when i get it all loaded.
     
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