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I dont know what I did wrong

By MaraJeane1369
Nov 28, 2015
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  1. I was using my computer yesterday I shut it down and went to bed....today I can turn on my computer and then the screen is blank. I mean nothing...I hear noises like it is trying tie boot up but nothing has happened. I never download anything except music from Spotify. It was just working and now nothing. Please help me....I press buttons to see if it will do anything and nothing happens. ...can this be fixed. Computer is an Acer
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Laptop or desktop?
     
  3. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    Lap top
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Remove the battery and the AC adapter. Hold the power button down for 30 seconds. Re-connect the AC adapter and see if the laptop starts up
     
  5. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    I can not remove the battery there is no battery pack. It is enclosed in the computer itself
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the model number of this Acer?
     
  7. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    Aspire E 15
     
  8. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    ES1-512-C5WE
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are you sure it isn't Aspire E5 are you in the USA?
     
  10. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    Yes I am...in Kentucky.....the sticker says E 15 Start then the letter and number sequence I posted. Unless I am looking in the wrong place.
     
  11. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    The model number on the back is in Chinese
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You don't see any removable cover on the laptops bottom?
     
  13. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    No the whole thing is screwed in...it is a completely flat bottom

    On the back label it says : Aspire ES1-521- C5WE

    Model No. MS2394...It is in little print just found it
     
    Last edited by a moderator: Nov 28, 2015
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, I think the motherboard has failed. You will have to take it to a repair center to have it diagnosed. Good luck
     
  15. MaraJeane1369

    MaraJeane1369 TS Rookie Topic Starter

    Thank you
     

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