I dont know what I did wrong

[MaraJeane1369]

I was using my computer yesterday I shut it down and went to bed....today I can turn on my computer and then the screen is blank. I mean nothing...I hear noises like it is trying tie boot up but nothing has happened. I never download anything except music from Spotify. It was just working and now nothing. Please help me....I press buttons to see if it will do anything and nothing happens. ...can this be fixed. Computer is an Acer

 

[Tmagic650]

Laptop or desktop?

 

[MaraJeane1369]

Lap top

 

[Tmagic650]

Remove the battery and the AC adapter. Hold the power button down for 30 seconds. Re-connect the AC adapter and see if the laptop starts up

 

[MaraJeane1369]

I can not remove the battery there is no battery pack. It is enclosed in the computer itself

 

[Tmagic650]

What is the model number of this Acer?

 

[MaraJeane1369]

Aspire E 15

 

[MaraJeane1369]

ES1-512-C5WE

 

[Tmagic650]

Are you sure it isn't Aspire E5 are you in the USA?

 

[MaraJeane1369]

Yes I am...in Kentucky.....the sticker says E 15 Start then the letter and number sequence I posted. Unless I am looking in the wrong place.

 

[MaraJeane1369]

The model number on the back is in Chinese

 

[Tmagic650]

You don't see any removable cover on the laptops bottom?

 

[MaraJeane1369]

No the whole thing is screwed in...it is a completely flat bottom

On the back label it says : Aspire ES1-521- C5WE

Model No. MS2394...It is in little print just found it

 

[Tmagic650]

Okay, I think the motherboard has failed. You will have to take it to a repair center to have it diagnosed. Good luck

 

[MaraJeane1369]

Thank you