TechSpot

IE suddenly can't access facebook

By Louis Tan
Apr 18, 2014
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  1. I can load all websites except facebook, all of a sudden. Can anyone please advise me? Thank you very much!
     
  2. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,657   +323

    Need more info than that. There is a link in my signature that can help you in the future, but for now I'll throw you a bone.

    What device?
    If its a computer, have you tried a different browser? Can you ping www.facebook.com?
    If at home, do you have another computer you can test it on?

    Point is, need to have some more details before it is really worth trying to answer. You can be vague in real life because people can respond by asking 20 questions and get to the heart of the issue in a short period of time. On a forum though, sometimes there can be hours or days of lag between the responses.
     
  3. Louis Tan

    Louis Tan TS Rookie Topic Starter

    Hi there

    Apologies for the lack of details. This problem is from my ASUS notebook. I tried to access facebook via other laptops that is sharing the same WIFI network and it works without any issues. Guess the issue mainly lies with the notebook. Not sure how I can resolve this error.

    -also merged threads, but that wasn't your fault, had to approve your other first because of our spam filter :) -sngx1275

    I tried to key in www.facebook.com and the IE just doesn't do anything and just shows a blank page. However, it loads when I key in other websites. Really strange..
     
    Last edited by a moderator: Apr 18, 2014
  4. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,657   +323

    Open up a command prompt on the computer it isn't working on and type: ping www.facebook.com

    If you don't know how to open the command prompt, I think it is in the accessories menu (or just search for it - sorry I'm on OS X right now and I don't remember offhand where it is in XP and Vista/7 (or even 8) as they are different).

    Ninja edit - Do you have another browser you can try? If not, get Chrome (google it, chrome browser).
     
  5. Louis Tan

    Louis Tan TS Rookie Topic Starter

    Hi there

    Here's what I get:

    Pinging star.c10r.facebook.com [31.13.72.81] with 32 bytes of data:
    Reply from 31.13.72.81: bytes=32 time=24ms TTL=89
    Reply from 31.13.72.81: bytes=32 time=24ms TTL=89
    Reply from 31.13.72.81: bytes=32 time=17ms TTL=89
    Reply from 31.13.72.81: bytes=32 time=17ms TTL=89
    Ping statistics for 31.13.72.81:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 24ms, Average = 20ms
     
  6. Louis Tan

    Louis Tan TS Rookie Topic Starter

    Hi there

    I just installed Chrome and am able to access facebook now. Any idea what is the issue with IE and how I can resolve the error?

    Thank you.
     
  7. SNGX1275

    SNGX1275 TS Forces Special Posts: 12,657   +323

    No, not any idea other than something happened that decided fb needed to be blocked.

    Glad you can get where you want to be now, but yeah, I don't know why IE got messed with.
     
  8. Hodsocks

    Hodsocks TS Guru Posts: 536

    Have you tried resetting IE back to default settings.
     
  9. isiahsee

    isiahsee TS Rookie

    Try to delete browsing history of IE, or use Google Chrome to open Facebook.
     
  10. misor

    misor TS Maniac Posts: 1,025   +154

    hi, welcome to TS!
    I don't know if this is related to your case.
    my nephew has this cheap asus touchscreen laptop which cannot access yahoo website using ie for windows 8, firefox, google chrome but has no problem accessing other sites.
    the only 'problem' I discovered is the incorrect date and time on the laptop. it was set more than a month ago and at a different time zone.
    input of correct date and time (Philippines) corrected the inaccessible yahoo problem.
     


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