Iexplore process does not stop

By ffthevy
Jul 14, 2008
  1. Running: Dell Latitude, XP Prof, IE 7

    When I shut down IE the process does not stop in the tasklist. If I open a subsequent IE, it works for a while and then I start getting errors about not being able to 'read memory'. If I close the subseqeunt IE it shuts down completely but the original remains in the tasklist. I can stop the process and it does stop without reappearing. When I start the computer IE is not in the tasklist.

    Things I have done:
    - try a system restore to an earlier date
    - ran SpyBot SD and Adware
    - start IE without add-ons
    - removed google toolbar
    - reinstalled IE7

    ...all with no change

    I have attached my HJT log file (too big to post in thread).

    Any help would be greatly appreciated.

  2. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.


    • Download ComboFix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.

    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
  3. ffthevy

    ffthevy TS Rookie Topic Starter

    Here is the latest (sorry it took so long to reply)...

    The problem of the IE process not stopping when I close IE is gone...Is the problem resolved? I do occasionally get a message from McAfee that DiveDeep (or Deep dive?) is trying to make changes to the registry? Has not happened in a day or so.

    The other odd problem (related?) is that my CD/DVD drive keeps opening at very random intervals...

    I have attached the requested logs.
  4. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    open MBAM and go to the Quarantined tab and delete everything there.

    Run Hijackthis and place a check next to the following items

    O23 - Service: .lecm2kfm - - (no file)


    Disable McAfee VirusScan ScriptStopper feature by:

    1. Right-mouse click the McAfee VirusScan icon in the system tray.
    2. Select VirusScan then click Options.
    3. Click the Advanced button and then click the ScriptStopper tab.

    Note: McAfee VirusScan 10 users, click the Exploits tab.
    4. Make sure Enable ScriptStopper (recommended) option is de-selected.
    5. Click OK and then click OK to complete disabling McAfee ScriptStopper feature.


    Please run an on-line virus scan at[b][color=blue]Kaspersky OnLine Scan[/color][/b] or if that doesnt work, you can use TrendMicro or BitDefender. (Please post the results of the scan(s) in your next reply)


    If you are unable to run the activeX Antivirus Scanners, lets try this Java based solution from Trend Micro.
  5. ffthevy

    ffthevy TS Rookie Topic Starter

    The latest (see attached logs)...
  6. xxdanielxx

    xxdanielxx TS Rookie Posts: 1,069

    your log looks clean just remove this item from hijackthis

    O23 - Service: .lecm2kfm - - (no file)

    How is your computer running.

    Time to cleanup

    Please download ATF Cleaner by Atribune.
    This program is for XP and Windows 2000 only

    • Double-click ATF-Cleaner.exe to run the program.
      Under Main choose: Select All
      Click the Empty Selected button.
    If you use Firefox browser
    • Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    If you use Opera browser
    • Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Click Exit on the Main menu to close the program.
    For Technical Support, double-click the e-mail address located at the bottom of each menu.


    Now we need to create a new System Restore point.

    Click Start Menu > Run > type (or copy and paste)


    Press OK. Choose Create a Restore Point then click Next. Name it and click Create, when the confirmation screen shows the restore point has been created click Close.

    Next goto Start Menu > Run > type


    Click OK, Disk Cleanup will open and start calculating the amount of space that can be freed, Once thats finished it will open the Disk Cleanup options screen, click the More Options tab then click Clean up on the system restore area and choose Yes at the confirmation window which will remove all the restore points except the one we just created.

    To close Disk Cleanup and remove the Temporary Internet Files detected in the initial scan click OK then choose Yes on the confirmation window.


    Uninstall ComboFix

    • Click Start then Run
    • Now Type Combofix /u in the runbox
    • Make sure there's a space between Combofix & /u
    • Then hit Enter

    The above procedure will Delete the following:
    • ComboFix & it's associated files & folders.
    • Reset the clock settings.
    • Hide file extensions, if required.
    • Hide system/hidden files, if required.
    • Set a new, clean Restore Point.


    OTCleanit! by Oldtimer

    • Download OTCleanIt
    • Click the CleanUp! button.
      (It will go thorugh the list & remove all of the tools it finds and then delete itself) Requiring a reboot


    The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
    1. Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
    2. AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
    3. SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
    4. SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
    5. IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
    6. ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
    7. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
    8. Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
    9. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
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