I installed Norton Internet Security on my daughters computer. She now can not use AOL instant messaging. She can leave an away message, she can read what people are writing BUT SHE CAN NOT WRITE ANYTHING I have turned off parental controls, and even turned off firewall, then I took the last step and turned off the entire Norton Internet Security and the problem still exists. We have uninstalled and reinstalled AOL instant messenger several times. Any advice, I think it is really lousy that if I call Norton I have to pay $29? We didn't get a chance to try her email, as we watched the PATRIOTS WIN! The only thing I can think of is to change the AOL connection to a proxy to get through the firewall, but I have no idea how to do that. Any help greatly appreciated!