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Installed Roxio CD&DVD software, computer is now dead.

By sallyjb88
Jan 11, 2008
  1. Hi, I'm new to the board.

    Yesterday I installed Roxio CD & DVD backup software. All was fine, installation went well, I burned a CD. The following day I went to turn on the computer and it would not start. I opened the computer and noticed there is a GREEN light that stays on, which looks like it's on the motherboard. Other than that it is completely dead. Seems a coincidence that as soon as I install this software it dies.

    Does anyone know what the problem might be?

    Thank you!!!
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    It is possible that you have a faulty harddrive, and when you installed more megs (of data within your Operating system) to your drive it hit the bad spot (which had Not been marked as bad previously) on your drive, and therefore failed.

    Start by removing the harddrive inside from the motherboard (hardware experience required) and then turn on again
    There will be no Windows, but we just want to confirm it turns on

    You may want to reseat the ram cards too.
     
  3. Goalie

    Goalie TS Booster Posts: 616

    When you start the computer, are there any beeps? These indicate error codes and can be looked up.

    When you press the power button, do your CPU and case fans power up? If not, this usually points to either the CPU, motherboard, or PSU being bad. In my general experience, this usually points to CPU, but this really is a toss up.

    Does anything ever appear on the screen? If so, what?

    And btw, welcome to Techspot!
     
  4. Samstoned

    Samstoned TechSpot Paladin Posts: 1,018

    no way the hard drive firmware would not and the OS would not write to bad sectors they are marked as bad and locked
    and I don't get (installed)
    if you don't hear a fan start and don't here post beeps
    yes remove all drive from power side make sure machine is unplugged from wall
    if it turns on it could be bad psu or one of the drives
    plug the optical drive in first and see if it boots up to bios


    My guess is bad PSU S##! happens
    I don't like Roxio ,but it will not burn out something,now if it was a illegal copy there could be a bios virus in it OOCH
    if the bios was not set for protection
     
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