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Intermittent DSL connection problems

By learninmypc
Jan 7, 2015
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  1. For about the past month or so, my W7 tower on DSL occasionally loses its connection to the internet so I right click the the icon in the notification area & click trouble shoot & it reconnects yet my iPhone & Ipad remain online no problem.
    Why?
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Clearly the router is doing find and the activity on W7 IS THE ISSUE.
    Examine carefully what was active when the connection was lost.
     
  3. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    How do I do that?
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Hmm;
    • what window was open?
    • what website did you access?
    • which webpage was being displayed?
    • which video was active?
    • were you reading email - - if so, which what?
     
  5. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    No window was open,I had just clicked FF to go to my home page www.kirotv.com . That answers all your questions?
     
    Last edited: Jan 8, 2015
  6. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    If/when it happens again, I'll provide screen shots.
     
  7. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Good idea - - always helpful to see the precise error or status. FF; which version and what add-ons?

    btw: that site has
    • 39 javascripts
    • 65 images
    • 13 css
    • 8 html
    • 2 flash
    • 2 undetermined
    files loaded on the home page. I marked the flash as these can load the browser heavily
     
  8. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    FF ver. is 34.0
    ADDONS.JPG
     
  9. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    CaptureISP.JPG @jobeard
    As promised. Both iPhone & iPad were still connected, just my DSL W7 tower wouldn't.
     
  10. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

  11. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

  12. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    ABSOULTELYdisable pOFF on all networking adapters
     
  13. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    Ok, kindly tell me how & why does it only affect my W7 tower & not iPhone & Ipad?
     
  14. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    You do not want the adapter power off. It will do this to save energy. If the power down Is enabled. Disable it. See if this helps with your problem. Also your anti virus program can cause the problems you are having. Just went threw this with my friends PC. The fix for that is to uninstall your virus program. Then reinstall it.
     
  15. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    Ok, uninstall Avast & reinstall it?
     
  16. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Ok hope this helps you out. :)
     
  17. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    Uninstalling avast as I type.
     
  18. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    Me too, thank you :) Uninstalled & reinstalled. :)
     
  19. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Let us know.
     
  20. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    I will, but as sporadic as it is, it may be a while. You can see the timeline on each post. :)
     
  21. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    Ok, it just happened again as I was watching http://www.rightthisminute.com/episode/2015-04-23-000000/rtm-42315

    And to correct myself, I'm on Ethernet, NOT DSL. It happened half way thru the above show.
    It told me the ethernet was disconnected yet it wasn't. I did unplug it & plugged it back in, re ran the trouble shooter & was once again back online.
    On March 9th I had a brand new ethernet line installed. I'd like to know why it is continuing?:confused:
     
  22. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Let's clarify:
    1. the connection to the ISP is one of {Cable, DSL, Dial-up} and that's the input to your modem
    2. the modem output is Eithernet, whether it connects to a router or your PC.
    It is true (for completeness) that you could purchase a T1 line as your ISP link, but that's typically $$$$ of dollars only blue-chip corporations go that route.

    When a home user reports lost connectivity, the Network and Sharing Center will show,
    PC ===> Home Network === x === Internet (meaning your ISP)​
    and the router is no longer connected to the ISP
     
  23. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    "
    When a home user reports lost connectivity, the Network and Sharing Center will show,
    PC ===> Home Network === x === Internet (meaning your ISP)
    and the router is no longer connected to the ISP", Ok, yes. So is that my ISP's fault or who?
    I'm simply tired of it happening & NEED to find the solution. Thanks
    @jobeard
     
  24. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Catch 22 - - hard to diagnose precisely due to the lost itself.

    First possibility is loss of PC->Router itself
    Then Router -> ISP.

    keep a command prompt handy; when you get the symptom
    ping your router address​
    if that gives timings, then likely it's the router/modem

    You might try accessing the router config page and looking at the WAN side connection
    refresh and it should show the ISP address, else it's dropped. PROBLEM is, router config access typically times out :sigh:

    Have you set the router MTU < 1500? could be packet reassembly.
     
  25. learninmypc

    learninmypc TS Evangelist Topic Starter Posts: 6,600   +335

    I've seen the router as I was helping replace the ethernet, but no more.
    If you could tell me how to set the MTU <1500? , I could have him come over to do such. I'm wondering if the rounter/modem is getting old? I was even thinking about rebooting it to see if that'd help but so far nothing has been done.
     

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