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Internet browsers

By kevin30
May 17, 2015
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  1. Ok so here it is.I downloaded malwarebytes on my computer because my computer had alot of virusis (sorry for my spelling btw) anyway it ran its scan it deleted some files and all that after it was done I turned off my computer and turned it back on I tried to go on google,internet explorer and a popup came up saying this shortcut may have been changed or removed see if you need a 84 or 64x thats what it said im a computer newb I dont know what this means but I cant use my internet browsers can someone help me plz and ty
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Windows might have been damaged by the many "viruses" before you ran Malwarebytes. Malwarebytes is not a antivirus program. Do you know what antivirus program was installed? What version of Windows is installed?
     
  3. kevin30

    kevin30 TS Rookie Topic Starter

    Im 13 years old I know nothing about computers.I know my computer had many virusus before I installed malwarebytes thats why I installed it because I thought it was antivirus software.before I installed malware bytes I had norton,and this other one called pc tech(I think?)but these were not paid for they just told me I had virus and I had to pay.im sorry if this didint answer anything I hope you can help me I will try my best thank you!
     
  4. kevin30

    kevin30 TS Rookie Topic Starter

    Pease respond should I just reset my computer then
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Do you have friends or know any adults close to you that might be able to help you with this computer trouble?
     
  6. kevin30

    kevin30 TS Rookie Topic Starter

    No my parents know nothing im pretty sure noone will know how to fix this that is nearby me but can you show me what to do im desprate
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You really need to install Windows fresh. How old is this computer and what is the make and model of it. It will be something like an HP Presario, Dell Dimension...
     
  8. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Understand, a shortcut is just a pointer; click on it and it takes you somewhere else.
    When they are broken, the question becomes
    • is the shortcut wrong / broken?
    • is the thing I want now missing or moved?
    So, forget accessing the browser using a shortcut on the desktop or in the taskbar.

    Click Start->All Programs
    and scroll down to your browser. Click on it and it should run.

    The IE browser is even easier; Start-> scroll and it's shown by its icon - - click on it.
     
  9. kevin30

    kevin30 TS Rookie Topic Starter

    Jobeard I already did this. No my internet browsers are broken for example:I saw google chrome on all programs I clicked on it it said it was moved or deleted then it just asks me I need to check my computer settings to see if I need x86 or x63 (I think its 63 im not sure but it starts with 6) then it just tells me to contact to software developer.

    tmagic650.its an hp pavilion we have had it for about 2 years my family and I realy never used it me and my sister usually plaed games and surfed the web virus warnings pop up but we all just ignored them then yesterday I installed malwarebytes and thats when this mess happened btw thank you guys for helping me im gratefull I know I might be frestrating for you
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I wonder if there is an option when you press F8 repeatedly during the computer start up, before you get to the Windows loading screen, for recovery options. If you see anything like this, select recovery options and choose something like "restore this computer to factory condition"...
     
  11. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    hmm - - that's to be expected from a broken shortcut.

    I repeat - - did you attempt to access using the Start->All Programs?
    You would have gotten a very different response for a broken program
     
  12. kevin30

    kevin30 TS Rookie Topic Starter

    im 100 percent sure I used all programs but it just says


    im reading this now the version of this file is not compataible with the version of windows youre running. Check your commputer system info to see whether you need an x86(32 bit)orx64(64 bit) version of the program and then contact the software publisher.

    I actually think its the vurusis but you guys know better
     
  13. kevin30

    kevin30 TS Rookie Topic Starter

    No respond....
     
  14. mike1959

    mike1959 TS Evangelist Posts: 1,026   +51

    Hi kevin30, If you used Malwarebytes to scan your computer, it is very unlikely to have caused any other problems.
    Any damage to your Windows will have been done before that.
    If your PC is 2 years old then it's going to have the 'sliding tiles' on the desktop screen. That's Windows 8.
    It's fairly easy to get it back to as it was when new, if that's what you want to do.
     
  15. kevin30

    kevin30 TS Rookie Topic Starter

    Sure I would like to do that

    but I have no idea what sliding tiles are it looks like windows 7 to me
     
  16. mike1959

    mike1959 TS Evangelist Posts: 1,026   +51

    Hi, If you have Windows 7, do you know if someone made some recovery disks when the computer was new? If they did can you find them ?
    One problem you might have, is that your desktop shortcuts to your programs are 'broken', but your web browser might be ok to go onto the internet.
    If you can click open your 'C' drive to show a list of your programs on it, then you could start the web browser from that list.
     
  17. kevin30

    kevin30 TS Rookie Topic Starter

    Here is one thing thatshappening I click on all programs if I click on a web browser like firefox it says firefox.exe bad image

    \\.\globalroot\systemroot\appatch\nbin\vc32loader.dll is either not designed to run on windows or it contains an error try installing the program again using the original installation media(witch I cant)or contact support

    whats a c drive how do I use it
     
  18. kevin30

    kevin30 TS Rookie Topic Starter

    I also see an option in my control pannel to factory reset should I do this?
     
  19. kevin30

    kevin30 TS Rookie Topic Starter

    I found a date in backup and restore befrore I downloaded malwarebytes should I restore it to this point? Or will my stuff still not work anyway
     
  20. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    Your best bet would be to do a factory reinstall. Due to the fact you had lots of spyware and such.. If you choose this route and this is a HP computer. Providing the restore partition is still good. You will need to shut down the computer. Then restart it. At that time tap the F11 key. This should bring you to the factory restore menu.
     
  21. kevin30

    kevin30 TS Rookie Topic Starter

    Thank you I will try this I will let you guys know what happens after
     
  22. kevin30

    kevin30 TS Rookie Topic Starter

    Guys I have not factory reset my computer I got superantispyware today and it detected way more things than malwarebytes did currently I have 444 detected threats here they are tell me if they are serious


    adware.tracking cookie and there are A LOT of files under it like random ads

    adware.infoatoms/variant

    pup.adinstaller

    Trojan.agent/gen-fake alert

    adware.convertad/variant

    2 more Trojans

    Trojan.agent/gen-downloader

    Trojan.agent/generic
     
  23. kevin30

    kevin30 TS Rookie Topic Starter

    When the scan is done can someone help me what to do step by step plz share with people so I can get help
     
  24. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    With as much spyware and trojans you have. You have about two options. 1. Post in the malware sub forum here and one of the helpers will help you clear out you computer of spyware.. 2nd Set the computer back to a factory reinstall.
     
  25. kevin30

    kevin30 TS Rookie Topic Starter

    I reset my computer it works very well now thank all of you for your help!
     

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