TechSpot

Internet explorer can't connect to internet!

By kiyhkuj
Feb 24, 2008
  1. hello. My internet explorer and mozilla firefox can't connect to the internet. When i go onto internet explorer, it can't load the page so i click on diagnose connection problems and it tells me that the following policy needs to be adjusted to allow me to connect: vswfp_layer_ale_auth_connect_v4. does anybody know what to do? ie version 7 and running win vi$ta! :cool:
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Here is a good guide to follow:

    You may wish to Print this page

    Inside Internet Explorer click on "Tools" on the toolbar
    (Note: in IE7, you may need to press ALT on the keyboard to see the IE toolbar)

    After clicking on "Tools" click on "Internet Options"

    • The first window you are presented with will be the "General" tab settings
    • Inside the "General" tab you can select "Delete..."
    • The next popup window will ask you what to delete.
    • You can select one button at a time, or "Delete all", answering Yes
    Once this is completed (and it may take some time to do) Continue on:

    Still in the General Tab
    • Click on "Settings" (next to Delete)
    • Change the "Disk space to use" to 65
    • Select OK
    Now, go to the Security tab
    • Click on "Custom Level"
    • Click on "Reset"
    • Click on "OK"
    Now go to the Privacy tab
    • What I do in here, is move the vertical slider slighty up or down
    • This allows "Default" to highlight
    • Click on "Default" (the slider will come back down)
    • Click on Apply
    At last go to the Advanced tab
    • Click on "Restore advanced settings" (a bad way of saying default)
    • Also if you scroll down the list, you will find "Phishing Filter" (I usually disable this annoying popup)
    • Click on Apply
    • Click on OK
    Restart Internet Explorer

    Run inetwiz after that

    edit:
    Actually I am trying to find details on vswfp_layer_ale_auth_connect_v4 which seem to be quite scarce
     
  3. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    i done all of the steps that you told me to take with no luck. by the way y did i need to run inetwiz?
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    vswfp_layer_ale_auth_connect_v4 is a VISTA Policy issue, not a tcp configuration issue ...
    let me do some research .....
    jeff
     
  5. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    thanks very much jobeard. that's very kind of you. ps : my vista version is home premium
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    I've ravaged the MS site for info on Vista Policies and can't find the one cited above.

    Without access to a Vista system, I can't explore for any more details, sorry :(
     
  7. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    Jobeard, i mean safari works fine it's just that ie7 and mozilla firefox went off completely for some reason. I mean i can work with safari fine but not for long because i play online games and some of them require shockwave which safari for some reason can't install. there is NO file on the adobe website that is shockwave for safari web browser; if there is a file for safari it's for apple os NOT windows. by the way don't get sad jobeard it's not your fault at least you tried. well thanx buddy
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Please update all your system drivers

    But I have another idea regarding the policy error
    Re-download the updated driver for your Network card (and save it to Desktop (or easy access location)
    Go to Control Panel -> System -> Hardware -> Device Manager
    And remove your current Network driver (this will affect your network settings)
    Restart your computer. And load the new Network card drivers (on next restart)

    Test again :)
     
  9. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    SAFARI? Are you on OS X Mac? If so, no wonder we're having problems with the policy!
     
  10. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    no i'm on windows vista. just downloaded safari for windows not safari for mac
     
  11. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    Kimsland I tried all of the steps but with no luck. thanks anyway
     
     
  12. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    well we're down to:

    Start-->Run--> SFC /ScanNow
    This can take up to an hour to complete, and will likely require your Windows CD
    It confirms all Windows files are intact and the right ones
    Actually I just did it to mine, because something didn't seem ok, now all's fine.

    So please try that
     
  13. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    kimsland have u ever experienced such a problem before?
    Also, does the SFC repair the faulty files or tell u which onces are faulty?
    Does the SFC scan through security policies too? because the problem is arising from that.
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    vswfp_layer_ale_auth_connect_v4

    No I've never experienced that error
    Seems searching around no one has a direct answer either

    Yes try the SFC /ScanNow
     
  15. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    Kimsland, when i type the SFC into run a cmd window comes and then in a flash disappears again!
    Also, when i open a cmd file using run and type sfc/ scannow it says that i need to be an administrator (which i am) running a console session in order to use the sfc utility. do you have any ideas?
     
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually just Start --> Run--> sfc /scannow

    Please copy and paste the bold part into run
    By the way it takes about an hour!
     
  17. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    as i said it doesn't work!

    when i wirte it in run a cmd window flashes and disappears. by the way i'm using vista home premium: does this have anything to do with it? I tried this utility in xp and it worked.

    Also, as i said before, when i open cmd and tye the command into it, it says that i need to be an administrator running a console session in order to use sfc utility. PLZ read CAREFULLY!!!
     
  18. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Right click the Command Prompt. Run as Administrator

    [​IMG]
     
  19. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    thanks kimsland. got it running. this is what i put in there: sfc /SCANNOW
     
  20. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    it completed the scan tried to fix some files and told me that fixing will be completed once i restart my computer. i restarted and ie still does not connect. It said that "some of the errors could not be repaired. look at the following text file file: cbs.txt." when i went on there an error popped up which said "access is denied" I tried to hack it by the security thing but it doesn't open. i'm gonna go mad!! hey should i try this in safe mode?
     
  21. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes, but
    if it's missing some standard system files, then it may be better to run a Repair on your system (using your Windows DVD)

    Actually if it were mine (meaning maybe just do this) I'd backup , then install Windows fresh (ie why Repair) I'd also remove the current partition and reformat too.

    Have all drivers available on CD first (or use your original motherboard CD)
     
  22. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    i don't want to actually go to extent of reformating vista and reinstalling it. I want to keep as far away from that as possible. is there any alternative software that do the same thing as the 'group policy object editor'? if there is plz let me know thanx
     
  23. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    There's just not enough rock hard info on this error

    Re-installing will confirm it is software or hardware

    Even use another drive (if available) Hey good time to update! (mind you, that will remove the hard drive from the equation too)
     
  24. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    Assuming the name has not changed; run->gpedit.msc

    That program doesn't exist in XP/Home but only in XP/Pro ---
    Vista is likely to be similar.

    My major complaint with gpedit.msc is the lack of a FIND as in regedit!

    UNLESS you have experience with GPO objects, I recommend against this approach.
    If you elect to pursue this course, be sure the get a Restore Point BEFORE you start :)
     
  25. kiyhkuj

    kiyhkuj TS Rookie Topic Starter Posts: 125

    gpedit.msc doesn't even exist in vista home premium. i've pointed this out lots of times

    My only complain about gpedit.msc is why doesn't it exist in vista home premium in case something like this happens?

    WOW! OMG men!! i restarted xp and went into vista. when vista loaded up i clicked on ie7 to check if it's working again or not....


    and guess what? i could not believe my eyes: it loaded up!!! so that's that!! now on i can play games and have a fully functional ie7 and mozilla firefox!! thank you so much for your help as well!
     
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